Manager Operation
Excellent Leather Shop
Total years of experience :14 years, 5 Months
Plan, direct, or coordinate the operations of public or private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, managing the organizations HR, helping and creating organizational and program budgets in collaboration with the VP.
Responsibilities:
Coordination and Supervision -
Coordinate, manage and monitor the workings of various departments in the organization.
Financial -
Review financial statements and data. Utilize financial data to improve profitability. Prepare and control operational budgets. Control inventory. Plan effective strategies for the financial well being of the company.
Best Practices -
Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.
Human Resources -
Plan the use of human resources. Organize recruitment and placement of required staff. Establish organizational structures. Delegate tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate performance.
Production -
Coordinate and monitor the work of various departments involved in production, warehousing, pricing and distribution of goods. Monitor performance and implement improvements. Ensure quality of products. Manage quality and quantity of employee productivity. Manage maintenance of equipment and machinery. Provide technical support where necessary.
Communication -
Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions.
Sales, Marketing and Customer Service -
Manage customer support. Plan and support sales and marketing activities.
Strategic Input -
Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.
Responsible for:
Acquisition of clients, calling overseas clients, Maintaining databases (Databases provided by the company)., Fixing appointments when director is travelling abroad., Follow up production report from factory people over phone.Develop sales leads and convert them into new customers
Establish long term business terms with existing customers
Negotiate with buyer assuring balance of company's interest and customer satisfaction
Provide customer services promptly
Oversee costing compilation and negotiate finalized prices and all other order related matters with customers directly
Coordinate with customers to make decisions regarding product construction, materials, labeling and packaging.
Manage preparation of sample & order files
Ensure requirement of leather and materials for samples and orders are communicated accurately to concerned departments.
Coordinate with production, procurement to ensure required quality and on time delivery
Complete sales transaction by following customers for settlement of accounts
Supervise the export documentation of orders and resolve any ambiguity/conflict
To estimate and process import of accessories for sample & orders, where applicable,
Train, develop & motivate the staff under supervision
Suggest ideas for enhancing efficiency and effectiveness of production and related functions
Analyze all customer complaints and strategize to eradicate all problems proactively
Research and plan for collection range and leather articles for all customers by keeping in mind their markets & buyers
Identify new leather articles to develop, i.e. new finishes, looks and utilizing specific raw material origin vis-a-vis cost-effectiveness.
Studying enhancement of trims and accessories for leather garments either through local development or foreign suppliers through import.
Responsible for providing quality sales and customer support services through inbound and outbound calls, live chat and emails on the basis of provided guidelines.handling incoming calls from customers or prospects with the intent of promoting company services to qualify shipping potential and generate leads when applicable also provide consultative sales support to match new and existing customers to the products that best meets their needs and making cold calls, qualifying leads, setting appointments, making follow-up calls after a trade show or after a direct mail campaign, up-selling, cross selling, taking surveys, getting customer or client feedback, announce a special sale or event, do market research, etc.
Awarded with Aaxact Certified Sales Professional
Awarded with Certificate for Gold Ambassador of Axact.
Answer inbound calls as well as assist customers who have specific inquiries
Build customer’s interest in the services and products offered by the company
Provide personalized customer service of the highest level
Update the existing databases with changes and the status of each customer/prospective customer
Arrange for the dispatch of products, information packages, brochures etc. to clients and other interested parties
Follow up the calls of the client with clerical duties which includes faxing, filling up paperwork, doing checks on credit references as well as liaising with other departments .
Build customer’s interest in the services and products offered by the company
Provide personalized customer service of the highest level
Update the existing databases with changes and the status of each customer/prospective customer
Arrange for the dispatch of products, information packages, brochures etc. to clients and other interested parties
Follow up the calls of the client with clerical duties which includes faxing, filling up paperwork, Making appointments, doing checks on credit references as well as liaising with other departments. Its Was my First Out Door sales Experience .
Build customer’s interest in the services and products offered by the company
Provide personalized customer service of the highest level
Update the existing databases with changes and the status of each customer/prospective customer
Arrange for the dispatch of products, information packages, brochures etc. to clients and other interested parties
Follow up the calls of the client with clerical duties which includes faxing, filling up paperwork, doing checks on credit references as well as liaising with other departments
