Manager – Professional Services
InfoScape Technologies, Dubai
Total years of experience :22 years, 7 months
- Accountable for project execution and customer satisfaction;
- Implementation & Training of projects related to various hospitality products ranging from HR & Payroll, to Guest Request management to Spa Operations;
- Managing Training & support teams for Dubai & India Operations.
- Actively part of Presales, software implementation, Training, Project Management & Support;
- Learning, updating, training, being trained and technology transfer - an ongoing process
- Setting up processes, knowledgebase, libraries, documentation etc.
- Successfully streamlined support process catering to Hotels for GCC and India clients.
- Successfully designed and implemented SOPs for various major Chains Hotels at corporate Level such as Emaar Hospitality, Danat Group of Hotels.
- Certified trainer for HotSOS and SpaSoft application
- Initiating and developing necessary policies, procedures and forms for the Personnel, HR and Recruitment business and aid in their timely and continued implementation.
- Handling staff records & all Public Relations formalities (Labor Office/Immigration).
- Establishing methods of monitoring and reporting financial performance through a system of KPI, targets and appraisals
- Prepare Weekly & Monthly report for CEO and for the Head Office in London.
- Support Team Leaders to achieve their monthly and quarterly targets.
- Ensure & follow-up with clients for timely payment and do regular Audits
- Assist CEO to maintain his day to day schedule.
- Ensure cost effective solutions for all administration activities.
- Maintenance of database and server.
- Troubleshoot hardware / software problem and take regular backup of server.
- Research and implement new technology and regularly updating the new technologies in the market when it comes to new software’s or hardware.
- Part of core testing team for In-House build recruitment software- Recruit Studio.
-Prepare clients’ file for immigration
-Ensure networks and operating systems are running smoothly
-Research and implement new technology
-Troubleshoot hardware / software problem and take regular backup of server.
Uploading of programs to server, making a play-list; up-linking of programs to air, and monitoring the Channels.
Internship from ECMIT (Champlain College), Dubai-
Developing a Human Resource Information Management System Program. (From June 2003 to December 2003).
Currently pursing MBA degree in Finance. Current CGPA is 3.2
An undergraduate from the ECMIT- (affliated with Champlain College, Vermont, U.S.A), United Arab Emirates, graduated in Decmeber with a Bachelor’s of Science in Computer Information System(concentrations in Software Development).
Completed O’ levels from Arab Unity School, Dubai. (2001)