سماح قادري

•Responsible for identifying areas of process improvement in branches across the bank.
•Involved in project management work plans, project implementation and revise as appropriate to meet changing needs and requirements.
•Responsible for conducting spot checks and assessing implementations of procedures post circular releases and system launches.
•Responsible for assessing, reviewing, and handling suggestions received through innovative programs.
•Involved in controlling and managing financials in regards to incentive payouts.
•Involved in rolling out and monitoring cleanup exercises to ensure that audit notes are closed in branches, and ensuring that corrective and preventive action is made.
•Involved in Identifying training and development needs for branches through analysis, appraisal schemes and regular consultation with the business managers

•Responsible for identifying areas of process improvement in branches across the bank.
•Involved in project management work plans, project implementation and revise as appropriate to meet changing needs and requirements.
•Responsible for conducting spot checks and assessing implementations of procedures post circular releases and system launches.
•Responsible for assessing, reviewing, and handling suggestions received through innovative programs.
•Involved in controlling and managing financials in regards to incentive payouts.
•Involved in rolling out and monitoring cleanup exercises to ensure that audit notes are closed in branches, and ensuring that corrective and preventive action is made.
•Involved in Identifying training and development needs for branches through analysis, appraisal schemes and regular consultation with the business managers.

•Responsible for producing policies and procedures within the department.
•Involved in identifying training and development needs through analysis, appraisal schemes and regular consultation with the business managers.
•Involved in evaluating training and development programs.
•Responsible for reviewing training materials delivered by vendors.
•Involved in training the staff on new systems, and policies.
•Involved in the RCSA (Risk Control and Self Assessment) workshops to identify the operational risks, and ensuring that the correct risk priority is assigned

•Involved in producing policies and procedures for the IT Department.
•Responsible for re-engineering IT processes.
•Responsible for developing change and release management standards.
•Coordinating with Internal, and external audit, responsible for closing all the open issues.
•Coordinating with Information security to implement security measures across the operations division
•Responsible for managing User Acceptance Testing.
•Responsible for authorizing and managing secure access to critical IT assets.
•Responsible for product creation; liaising with business units and helping them understand products and flexibility within the Core banking system
•Part of project steering committees reporting on all KRI for the project and issuing issue log to the chairman of steering committee.
•Reviewing Request for Proposal (RFP) for all projects.
•Approving functional specifications for all projects.

Key Projects and Achievements:

•Involved in the implementation of fund management system PROSPERO:
-Involved in documenting the systems processes.
-Involved in developing functional specification for the project.
-Involved in developing test scripts for System Integrated Testing (SIT) and User Acceptance Testing (UAT).
-Involved in setting up Wealth Management products on the system.
-Helping users in testing.
-Coordinating with the development team to ensure smooth transition of changes / enhancements.
-Liaising between Wealth Management Department and Information Technology Department for gathering requirements.

•Responsible for first level IT support logging and monitoring user emails and telephone calls with issues related to Information Technology services, and following up with IT team and vendors.
•Ensuring all calls are correctly logged with the correct priority assigned in the problem management system.
•Responsible for escalating delays in problem resolution to senior management.
•Responsible for reviewing instruction circulars.
•Responsible for training new recruits in service desk.
•Providing management reports on abandon rate of service desk.
•Responsible for providing reports on incident analysis.
•Identifying training needs based on user calls.

Key Projects and Achievements:

•Developed a solution database in BMC Remedy System (Problem Management System) to provide faster incident resolution by the service desk agent for the customers.

•Responsible for maintaining relationship with existing customers and vendors.
•Assisting customers with sales queries.
•Responsible for assembling computers.
•Involved in Sales and Marketing cycles.