IT Administrator
United Aviation Services FZCO
Total years of experience :17 years, 6 Months
Administration of Microsoft Windows Servers (Active Directory), Microsoft Workstations, and
Network security devices.
• Administration of Microsoft
• Administration of Symantec Endpoint Security servers.
• Documentation of projects, qualification reports and problem tickets
• Managed systems configuration and maintenance, problem troubleshooting, system and
program security, applications and program management,
testing operations to ensure optimum system functionality.
• Network Administration with switches, routers and firewalls.
• Managed the Help desk & Desktop Support team which supported Windows XP, Vista and
Windows 7 along with the MS
• Managed, led and supported
• Managed the HP Data Protector Backup Server
yearly basis of the entire datacenter.
• Managed the NT Backup of the branches including the workgroup servers.
• Monitored system and network activity to quickly detect any problems related to system
security, performance, or system failures in a timely fashion and meet SLA agreements and
provide daily technical support and 24, 7 on
miscellaneous tasks.
• Onsite and offsite support of
• Managed the Citrix environment; Citrix Server and thin client applications for accessing the
ERP/CRM systems in remote locations.
• Maintenance of Microsoft Office Outlook Web Access and Maintenance of Microsoft Office
Outlook E-mail, Calendaring & Scheduling.
CURRICULUM VITAE
thereof.
2012 March
Exchange server.
planning and directing upgrades
MS-Office including mail services.
, Workgroup Servers, Windows clients for 7 branches in
for NT Backup on daily, weekly, monthly an
datacenter..
de on-call support as well as weekend outage an
the user workstations.
March-Present
and
UAE.
and
and
• Identify areas of operation that need upgraded equipment such as Computer, Drop Cables
(UTP), fiber optic cables, Hub, Switch, etc.
• Troubleshooting of Microsoft Office Outlook database & structure problems.
• Documentation of end-user workstation for troubleshooting tips and maintenance procedures
Managed Windows Server 2008 and Linux Fedora servers.
• Linux user administration; creating, updating users, user profiles.
• Managed the windows clients through SAMBA.
• Monitor system performance
• Installation software
• Create a backup and recovery policy
• Monitor network communication
• Update system OS patches.
• Maintained Microsoft ERP; Dynamics Navision server (SQL Server)
• Maintained in house application called PiCS (Project Information and Control
Access and SQL Server 2005.
• Provided additional training to the new users and current users according to the system
upgrades.
• Maintained the Sendmail and Dovecot email servers in Linux.
• Maintenance of Microsoft Office Outlook Web Access and M
Outlook E-mail, Calendaring & Scheduling. Troubleshooting of Microsoft Office Outlook
database & structure problems.
• Maintained the Sonicwall firewall for the requirements based on Servers and workstations.
• Supported the VPN for the Payroll application access from Head office.
• Documentation of end-user workstation for troubleshooting tips and maintenance procedures
for help desk.
• Installation and configuration of Network Access points & other network devices.
Web Development in Open Source tools like PHP, MySQL
• Assisted the Web Hosting services.
• Linux user administration; creating, updating users, user profiles.
• Managed the windows clients through SAMBA.
• Monitor system performance
• Creation of file systems
• Installation software
UBAI, UAE
2008 September
system) in VB
Maintenance of Microsoft Office
2006 September
n and Apache.
mber - 2012 January
aintenance - 2008 August
• Create a backup and recovery policy
• Monitor network communication
• Maintenance of Microsoft Office Outlook Web Access and Maintenance of Mic
Outlook E-mail.
• Documentation of end-user workstation for troubleshooting tips and maintenance procedures
for help desk.
• BTech Computer Science & Engineering from Mahatma Gandhi University, Kerala, India