Manager
Enterprise Rent-A-Car
Total years of experience :8 years, 8 Months
-Logistically managed an average fleet of 200 vehicles at 3 different top 12 locations and a satellite location whilst providing excellent customer service and abiding by the companies 4 core areas of customer service, employee development, growth and profits.
-Developed employees to further progress their careers within the company whilst teaching them the back end duties and coaching them on how to make their own personal matrix and completion of their roadmaps to success.
-Successfully marketed to different business segments within a target area to increase income, growth and customer service scores set out by corporate head office.
-Introduced the Automated Rental Management System(ARMS) to increase business by 30% and profits by 15% allowing dealerships and bodyshops to book rentals and monitor the length of rental to improve their own cycle time.
-Planned, implemented and monitored all BSA activities with an operating budget of $124, 000; managed a 25-person executive team.
-Oversaw the successful execution of orientation week, the sending of 200+ student delegates to 15+ competitions and conferences across North America, and numerous on-campus initiatives.
-Represented the interests of 2, 700 Undergraduate business students both internally, to the Faculty and University; and externally, to Canadian universities, corporate sponsors, and the community.
-Led the recruitment and hiring process for unfilled positions in the beginning of the academic year to ensure sustainability and continuity.
-Developed and facilitated a leadership retreat to empower organization members and to instil a level of altruism which led to stewardship qualities towards the association.
-Implemented legislation, policies/procedures for the fiscal year to ensure accountability at time of audit and budget approval at the council level.
-Ensured Brock received the most creative fundraising tactic used award and the second highest funds raised award for Free the Children charity at the National Business Students' Conference comprising of over 13 different Universities.
-Maintained professional relationships with other Club Presidents & provided them with guidance and feedback on moving forward with their own initiatives demonstrating leadership skills.
-Successfully ran an election campaign on a campus of 17, 000+ students to influence potential voters to elect me as their next student leader and representative demonstrating excellent marketing skills.
-Administered and managed the U-pass, Health, Dental, Capital and Division 1 operating budgets worth in excess of $8.5 million, whilst enforcing and abiding by financial policy.
-Successfully negotiated two transit contracts worth in excess of $200, 000 with the city of Niagara Falls and the city of Welland; taking student opinions into consideration.
-Managed Graphic designer & Web content coordinator to ensure that the organizations’ marketing/graphic needs were met and overhauled the busu.net website, introducing a content management system and oversaw the incorporation of web 2.0 technology.
-Implemented a swipe system to disseminate U-pass stickers to 17, 000+ students during September, cutting back on 2 weeks' worth of human resource and administrative costs.
-Utilized interpersonal skills to successfully mend relationships from previous years’ and negotiated a 10-year OMBUDSMAN contract with the Graduate Students Association, with built in provisions for service fee increases, demonstrating strategic planning.
-Implemented a swipe system in conjunction with the University to disseminate U-pass stickers to 17, 000 students during September, allowing the Union to cut back on 2 weeks' worth of human resource and administrative costs whilst significantly cutting back on logistics.
-Distributed & tracked emergency student loans for all undergraduate students ensuring that collectability of those loans was still feasible by the end of the academic year whilst ensuring the highest level of confidentiality.
-Chair of the U-pass, Finance, Health & Dental Committees and Vice-Chair on the Board of Directors. Responsibilities included but were not limited to contacting and ensuring attendance at committee meetings, providing updates to committee members, assigning appropriate committee work as directed by policies and procedures and following up.
-Contacted & built relationships with external vendors on a weekly basis as a revenue generating endeavor for the unused space outside the food court for rental purposes generating over $2, 500 in revenues for the year over the year prior.
-Presented budget updates and bi-weekly reports to council around the happenings of the Students' Union and anything that council might have a question in regards to the Finance portfolio.
-Filled and created client purchase orders, showing expertise in comprehending invoice data.
-Incorporating professional use of WordPerfect 11 to make advertisements which allowed customers to make a more informed decision on what to purchase and also increased store sales by 5%.
-Performed fiscal year end count for certain products ensuring that expired products were not reaching customers in the coming year.
-Receiving shipments and ensuring everything is received and accounted for showing a high level of trust and responsibility, whilst gaining product knowledge.
-Answering and screening 700+ phone calls a week to appropriate parties and taking messages for upper management in a courteous and timely manner.
-Set up shelving system for the warehouse/store and organized products by product SKUs, marketability and profitability which allowed employees an opportunity to maximize their commissions.
-Arranged and organized fund raisers in the Niagara region to assist those in need of aid in third world countries.
-Recruited, motivated and trained volunteers on effective fund-raising techniques, while abiding by policies and procedures.
-Maintained relationships with different public venues to utilize their facilities for future fund raisers demonstrating excellent interpersonal skills.
-Located software for office, personal and home use while highlighting key points between titles and demonstrating how certain software will increase business productivity whilst providing excellent customer service.
-Developed an action plan to assist employees sell extended warranty which increased store profit margin by 8%.
-Demonstrated and developed analytical skills printed and reviewed reports for the day, ensuring that sales met expected levels.
-Assisted in setting up the store before Grand Opening, demonstrated leadership by instructing a team of 10 on tasks involving set up and cleaning.
-Received shipments and ensured everything was received and accounted for showing a high level of trust and responsibility.
-Ensured company shrink is kept to a minimum by constantly implementing different security standards which reduced shrink for that fiscal year by 5%.
-Set pricing for products and merchandised it on the sales floor, while following planograms.
Received Bachelor's from a renowned University in Canada for Business Management which has recently been named to "Goodman School of Business"
