Samer Khalaf

Overall increase the company’s sales revenue and achieve given targets
Timely monitor and evaluate the aviation services markets and trends, and identify and quantify relevant opportunities.
Developing sales strategies and setting targets
Establishing, maintaining and expanding your customer base
Servicing the needs of existing customers
Increasing business opportunities through various channels to market
Setting sales targets for individual reps and my team as a whole
Recruiting and training sales team
Allocating areas and accounts to sales representatives
Monitoring sales team performance and motivating them to reach targets
Dealing with major customer accounts and trade partners
Collecting customer feedback and market research
Reporting to HO senior managers
Negotiate and close long-term contracts with key customers and TMC’s while balancing company objectives and offering customer satisfaction
Analyze business development and monitor market trends
Analyzed route performance reporting on BSP revenue analysis of individual Corporate, Leisure & TMC’s Accounts.
Handling customers complaints and solve it out to meet customers satisfaction
Promote company products through various channels, products presentations, promotional, promote online booking IBE, target potential customers and link company product to their needs

Generate incremental revenue for Doha station in line with the Sales Plan.
Established a strong relationship with top accounts.(Corporate/Trade)
Prepared Sales Plans and Forecasts for nominated accounts and contribute to the development and execution of the Sales Plan.
Managing top Global Corporate accounts & valuable contracts. Eg. (Exxon Mobil, A.P. Moller Maersk, Shell, Conoco Phillips, KBR, Total, OHL Int’l, SPIE Oil & Gas, CCIC, Qcon…etc and other corporate nominated accounts ensure to maintain highest market share by meet customers’ needs in line with company revenue.
Conduct monthly meetings review on productivities with the contracted accounts to evaluate clients demand and usage of account, determine types of service/products and price/fees satisfying the client’s needs as well company objectives and follow up on the performances.
Identifying key accounts by analyzing their current growth, strategic importance and future potential
Establish relations with prospective potential accounts by being updated on market news Eg. New projects, government’s tenders, company’s history, type of business…etc and arrange SOWT analyses reports on each account.
Participated with corporate accounts events taking place in various events to maintain visibility/branding and networking opportunities.
Managing top 5 seller Travel Agencies (Trade Partners), ensure to achieve revenue targets and promote company products, analyzing market trends, market share/ growth, type of clients and compotators practices.
Ensure to increase market share of the trade partners (Travel Agencies) among other airlines and vs. previous years in line with market size and new products.

Leading a team of Reservations & Ticketing staff to ensure the Operational Unit delivers the highest standard of service to our clients, ensuring increases in company revenues and client loyalty. Relevant motivational, management and communication techniques applied in order to achieve the Unit’s customer service and Revenue targets.Part of my job is to ensure that my team provides efficient and superior service to clients (Retail, Corporate & Government) with regard to airfares, itineraries and other travel arrangements, offers acceptable travel solutions to their needs, exposing at the same time, the whole range of company products including Leisure, with a view to promote & selling a maximum number of auxiliary products & Premium classes at the highest possible levels of profitability for the Department, which meet company targets as a five starts Airlines.

Note. rest of Professional Experience available up on request.

Supported ticketing and Reservation staff in terms of training, products knowledge, technical issues Eg. reissuing tickets recalculate reroute travel solutions ...etc
Determine customer’s needs and meet their expectation on the highest level of services within reasonable time.
Handle critical situations Eg. Emergency traveling, flights disruptions, seasons pressures…..etc. and problems-solving.
Arrange daily/weekly reports on the customer’s feedback, job requirements and sales figures.
Conduct tanning sessions for the staff.
Arrange duty roster and ensure staff attendance, appearance, hygiene and attitudes.

Office in charge responsible on all transactions
Establish strong relation with existing corporate accounts.
Ensures smooth Travel Agency operations.
Communications with Airlines and hotels.
Handle income financial issues and credits in coordination with finance.
Holitours travel is as appointed sales agent Airlines and Hotels, and tours operator in/out bond tours.