Manager, Digital Client Partner
Pfizer - Egypt
Total years of experience :16 years, 0 months
• Develop a social media strategy that ensures maximum exposure and ROI to Orange products and services on social networks within allocated budget.
• Work with a team of internal community managers to provide a 24/7 online customer service and community engagement.
• Work with external agencies for managing social media accounts, campaign management and reporting.
• Manage and optimize social media advertising campaigns to raise awareness, increase website traffic and increase online conversions to existing and new products and services.
• Prepare reports & presentations for digital performance in order to track & analyze results as well as missed opportunities for future strategies.
• Monitor online brand reputation and detect arising crises.
• Manage SMO activities to enhance brand competitive position in search engine results.
• Work with design & marketing teams to create content for the website and social media.
• Liaise with external agencies and internal Orange agencies for website content management and website development.
• Update content on social media pages on Facebook, Twitter, Google+ and YouTube.
• Managing digital and print publications which entail preparing content, finalizing layout, printing & email shots.
• Monitor competitor online portals and manage projects to do possible enhancements to Mobinil portal.
• Track and analyze the company’s website performance and develop reports for review by top management.
Providing customers with the needed information about Mobinil products and services.
Handling customers' complaints and helping them find suitable solutions.
Bachelor of Management Sciences