sami mikhail, Customer service Manager

sami mikhail

Customer service Manager

Conrad Cairo

Location
Egypt - Cairo
Education
Bachelor's degree, Hotel Management
Experience
11 years, 10 months

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Work Experience

Total years of experience :11 years, 10 months

Customer service Manager at Conrad Cairo
  • Egypt
  • December 1998 to February 2009

Handling all guest complains

Supervisor at G.S.C
  • May 2000 to May 2002

5/00-5/02: G.S.C. Supervisor.

Supervisor at P.B.X
  • June 1999 to May 2000

6/99-5/00: P.B.X. Supervisor.

Agent at P.B.X
  • December 1998 to June 1999

12/98-6/99: P.B.X. Agent.

Work as a Guest Service agent at Taba Hilton
  • United Kingdom
  • October 1997 to September 1998

10/97-9/98: Work as a Guest Service agent in Taba Hilton.

Work as an Operator at Movenpick Heliopolis
  • March 1997 to October 1997

3/97-10/97: Work as an Operator in Movenpick Heliopolis.

Education

Bachelor's degree, Hotel Management
  • at Higher Institute of Tourism & Hotels Helwan

Bsc of Tourism & Hotels from the Higher Institute of Tourism & Hotels Helwan university. - Major: Hotel Management. - Grade: V. Good.

Specialties & Skills

Guest Service
Data Collection
Hotel Management
Microsoft PowerPoint
COLLECTION
CUSTOMER SERVICE
DATA COLLECTION
ETIQUETTE
FAST LEARNER
MICROSOFT EXCEL
MICROSOFT POWERPOINT
MICROSOFT WORD
POWERPOINT

Languages

Arabic
Expert
English
Expert
French
Expert