sami nasri, Telecom and Network Technician

sami nasri

Telecom and Network Technician

EDF-RTE (The operator of the French Electricity transmission system)

Location
France
Education
Diploma, D.U.T (2 years technical degree in Telecommunication and Networks)
Experience
23 years, 6 months

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Work Experience

Total years of experience :23 years, 6 months

Telecom and Network Technician at EDF-RTE (The operator of the French Electricity transmission system)
  • France
  • My current job since December 2002

Within the Regional Center of Supervision, administration and supervision of all network security for the french operator of the electricity transmission system. (Operates, Maintain and Develop the high and very
high voltage network).
Principal Accountabilities:
- Monitor and Maintain the Transmission Network Infrastructure (SDH and PDH equipments, optical fiber, routers and switches)
-Performs network troubleshooting to isolate and diagnose common network problems

Major Accounts Client Support Technician at France Télécom
  • France
  • September 2000 to September 2002

Maintenance of infrastructure networks of major clients (Products: ISDN, leased lines)
- Front office:
Receiving customer calls for the consideration of failure (Writing the trouble ticket and assign tickets to technicians in the back office
- Back office:
Provides first line investigation and diagnosis for incidents
Resolve incidents and closed / Service Requests as per help desk procedures & timelines Allocated
Escalate unresolved incidents / Service Requests Within Agreed timescales

Education

Diploma, D.U.T (2 years technical degree in Telecommunication and Networks)
  • at University Paris XIII
  • September 2002
High school or equivalent, Bachelor of Science
  • at Leonardo da Vinci High School
  • June 1999

Specialties & Skills

Outlook
Major Accounts
Science
MS Word, Excel, Access, Power Point, Project, Outlook
Good organizational and time management skills
Team player
Good analytical and problem solving skills
CISCO (Routers and Switches)
SDH-PDH Equipements
IBM Tivoli NetView
Cisco Secure Access Control Server
HP Network Node Manager
SAGEM IONOS NMS
phpMyAdmin
Business Objects

Languages

French
Expert
English
Expert
Arabic
Beginner