IT Manager
SEG
مجموع سنوات الخبرة :15 years, 1 أشهر
Oversight and direction over all IT branches and staff including: managing communications, planning,
monitoring, and appraising job results, and serves in roles of coach and counsel for all employees.
Selection of staff and teams, including sourcing, recruiting, and training employees, and creating opportunities
for growth and professional development.
Maintains SEG’s effectiveness and efficiency by defining, delivering, and supporting strategic plans for
implementing information technologies.
Modified the Network Architecture capabilities to adapt to the increase in employees and traffic in the network,
and implemented a new ERP system “Microsoft Navision”, creating a faster and more efficient company workflow.
Created a VPN between Lebanon HQ and remote sites, ensuring continuous connectivity and accelerated
exchange of data from our centralized HQ.
Created and delivered International Training for: South Africa, India, and throughout the Middle East
Creation and delivery of customized training, distance learning and F2F training programs.
Developed new and innovative teaching methods to ensure the delivery reaches a wide range of trainees in
learning abilities, cultures and languages.
Role and Responsibilities:
-Manage projects with high risk and complexity; ensure final delivery and acceptance to meet customer’s expectations of time and quality.
-Ensure that projects are completed within budget by efficient cost controlling and internal and external resources management.
-Act as primary project interface to the client, ensuring good customer satisfaction and developing the relationship with the customer.
-Work with tight budget.
-Lead team of 8 engineers including subcontractors and vendors; responsible for network implementation and care maintenance.
-Prepare and deliver related technology, workshops and trainings.
-Follow day to day operative project planning.
-Follow up and report project progress, site acceptance, performance statistics and KPIs to higher management.
-Provide training to the customer on different technologies related to solutions offered by MEATEL.
Achievements:
-Deployment of the DWDM (End to END) according to the contract and the time line; DWDM tested, accepted and running, for the fixed network Lebanese operator “Ogero”.
-Took Over and recovered a Full Turn Key network upgrade project including installation, commissioning and acceptance of Nokia Siemens (Core, Radio 2G/3G, Optimization, Optical, Microwave) for an operator in Karabach/Armenia.
-Implementation of Microwave and Optical networks for two clients in the security sector in Lebanon and establishment of the operational support structure against strict availability SLA.
-Put processes in place to successfully execute DWDM project for national fixed operator; implementation of 100+GSM repeater swap project.
-Assistance in developing service, project management and related input for several successful tenders (optical, microwave, CCTV solutions…).
Role and Responsibilities:
-Interface with customers regarding upgrade and support activities.
-Coordinate with customers on Acceptance and Quality procedures.
-Operational tasks:
o Commissioning of RAN and transmission equipment.
o Own some of the company Key projects.
o Write technical reports.
o Manage all technical activities related to acceptance.
Achievements:
-Swap of 280 Ericsson BTS to NSN flexi BTS.
-Leading team of 7 engineers and technicians including subcontractors.
-Implementation within timeframes and acquiring the customer’s acceptance.
-Installation, commissioning, integration and troubleshooting of Nokia Siemens equipment.
-Implementation of Lawful Interception solutions on Siemens switches till acceptance obtained.
-Fixed network upgrade from EWSD to HI9200.
-Installation, commissioning and database implementation of Nokia Release 4 MSS and MGW.
-Implementation of onsite software corrections to Various EWSD equipments.
Customers:
Alfa, MTC, Ogero, Orange Telecom Jordan, Ministry of Defense and Karabakh Telecom Armenia.
Skills:
NSN: RAN (2G, 3G Nokia flexi BTS), CS core (EWSD, R99 MSC, R4 MSS and MGW), DSLAM, HIT, HIE9200, Flexi packet microwave: FPFM200, FPH800
Masters in Networking and Telecommunication(M2 Research).