Total Years of Experience: 10 Years, 10 Months
February 2020
To Present
IT Support Engineer
at Abu Dhabi Islamic Bank
Location :
United Arab Emirates - Dubai
* Handling and operating upgrade project in NE branches and back offices
* Installing, configuring and testing operating systems, application software using Acronis, Network Installation, SCCM and AD
* Troubleshoot computer systems remotely and in person to identify and eliminate Software/Hardware malfunctions.
* Document requests and incidents, resolve or escalate them if needed using ServiceNow
* Installing, configuring and testing operating systems, application software using Acronis, Network Installation, SCCM and AD
* Troubleshoot computer systems remotely and in person to identify and eliminate Software/Hardware malfunctions.
* Document requests and incidents, resolve or escalate them if needed using ServiceNow
September 2019
To January 2021
Project Engineer
at Al Tamkeen Marble and Natural Stone
Location :
United Arab Emirates - Sharjah
* Plan, purchase, direct, and manage marble and natural stone construction projects
* Create budget objectives; analyse technical and financial job requirements, etc.
* Perform blueprint reading, create shop drawings
* Create budget objectives; analyse technical and financial job requirements, etc.
* Perform blueprint reading, create shop drawings
October 2015
To September 2019
IT Trainer
at Zurich Training Institute
Location :
United Arab Emirates - Dubai
* Prepare and deliver IT courses content and outlines (Cambridge IT Diploma, ICDL, A+, Computer troubleshooting... etc.)
* Translate and Interpreter courses English to Arabic and vice versa
* Pearson VUE Certified Test Centre Administrator
* TOEFL IBT Certified Test Centre Administrator
* Server Administrator
* Translate and Interpreter courses English to Arabic and vice versa
* Pearson VUE Certified Test Centre Administrator
* TOEFL IBT Certified Test Centre Administrator
* Server Administrator
October 2013
To September 2015
IT Support Engineer
at ALDAR University College
Location :
United Arab Emirates - Dubai
* Install and configure operating systems and other software
* Troubleshooting computers software/hardware issues (300+ workstation)
* Supporting users and network administrators over the telephone and by email
* Ensure constant availability of technical resources
* Xerox photocopier workstations administration
* Avaya phone system Operator
* FortiGate Firewall administration
* Moodle management and error fixing
* Troubleshooting computers software/hardware issues (300+ workstation)
* Supporting users and network administrators over the telephone and by email
* Ensure constant availability of technical resources
* Xerox photocopier workstations administration
* Avaya phone system Operator
* FortiGate Firewall administration
* Moodle management and error fixing
July 2012
To October 2012
IT Support Engineer
at Syrian International for Services and Technologies Co.
Location :
Syria - Damascus
* Install and configure operating systems and other software
* Develop software of an ATM machine with a group of 3 Programmers
* Maintain the ATM machines (+100) and improve its performance
* Develop software of an ATM machine with a group of 3 Programmers
* Maintain the ATM machines (+100) and improve its performance
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