Sana Khan, Business Development Manager

Sana Khan

Business Development Manager

Multiplus interiors

Location
United Arab Emirates
Education
Master's degree, General
Experience
9 years, 1 month

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Work Experience

Total years of experience :9 years, 1 month

Business Development Manager at Multiplus interiors
  • United Arab Emirates - Dubai
  • May 2015 to December 2015

ACHIEVEMENTS:
- Developed a framework for sales and marketing methodology
- Developed, handled and managed lead generation, marketing and sales activities to create a client database
- Find leads using various channels and techniques
- Created and managed regular communication activities to leads through emails, linked in, google +, what’s app, inter-nations, opportunity
- Published project activities on social media for effective communication and promotion of the brand name
- Successfully increased the number of sales inquiry for the fit-outs from 3 increased to 10 and exhibition stands to 6 in a month
- Identified trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.
- Discussed and proposed potential business partners; discovering and exploring opportunities with marketing companies like Go-Smart, eDurar…, organizers for the exhibitions

Customer Relations Executive - Retentions /Sales (Project-Pluto) at TECH MAHINDRA BUSINESS SERVICES
  • India - Pune
  • August 2013 to April 2015

ACHIEVEMENTS:
· Achieved 27% conversion rate of retained customers wishing to discuss their potential cancellation of services
· Successful use of strategies to retain customer loyalty and promote NPS (Net Promoter Score)
· Increased the percentage of benefit selling and promoting value for money
· Identified the client prospects and upsell the new contracts · Achieved and exceeded the KPI metrics on a monthly, quarterly and yearly basis
· Kept understanding on the up-to-date knowledge on competition, products, pricing and markets
· Effectively liaised with other departments to resolve customer queries to assist with retention of business.

Business Analyst (Graduate Developmment Programme) at Admin Re UK Services Ltd. (Swiss Re)
  • United Kingdom
  • January 2012 to June 2013

ACHIEVEMENTS (Corporate Communications - HR):
- Successfully completed content and image migration to new sHARe intranet site
- Prepared and published data protection monthly newsletter
- Prepared and launched intranet site for data protection newsletters, auto-enrolment for HR activities
- Organized regular monthly manager forums across all sites, prepare surveys and submit gap analysis to the Management Executives and Board members
- Created and documented corporate communications methodology and policy
- Initiated and developed MI dashboard for the team
- Arranged the business cascades, employee surveys, and analyze the information from the surveys for the management and board meetings
- Contribute to the regular channels of communication, to the work of other team members in achieving the team deadlines

ACHIEVEMENTS (Compliance):
- Monitored the breach register daily, identified the gaps and feedback given for implementation to the breach owners if any gaps identified
- Retrieve and provide accurate data from the breach register for the MI in the EIP
- Contributed in the monthly breach reporting including the root cause analysis (RCA) against the books of business i.e. Aviva, ReAssure
- Proofread submissions on the content and provided feedback on the compliance sign off of wording/disclaimers in customer communications in accordance to the FSA COBS
- Provided support and guidance on regulatory developments, expectations and requirements
- Assisted in compliance internal audit using the assurance monitoring framework, methodology and testing activities
- Submitted end-to-end process mapping for Compliance Assurance and Complaints Handling Team

ACHIEVEMENTS (Customer Service):
· Manage customer queries in life, pension, protection and saving products, funds and policies
· Deliver high standard of customer service in accordance with FSA guidelines, ensuring service levels and quality standards are achieved or exceeded (appreciation cards received)
· Contribute successfully to clear backlogs, exceed expectation (appreciation cards received)
· Assist trainees to shadow calls and guide them on good customer service (appreciation cards received)

Marketing Assistant - Marketing operations and production - London at Vectone Group Holding Ltd
  • United Kingdom
  • November 2010 to September 2011

ACHIEVEMENTS:
- Managed pre and post production of stock including SIM cards, vouchers, pin generation and verification, posters, leaflets, pull-up banners, pop-up banners and many more
- Demonstrated efficiency in logistics and distribution of stock within the UK and Europe in cost effective and timely manner
- Managed supplier relationship from end-to-end process including the purchase orders, invoices and payment ledgers
- Maintained the stock inventory and audit reports across all sites within the UK and Europe
- Negotiated well on the pricing, managed production, quality evaluation, continuous improvement on the output
- Participate in additional activities out of office hours like event management, promotions, audits on London tube branding…

Customer Care Executive - Minder Admin at EXL Services Pvt. Ltd
  • India
  • February 2008 to September 2009

EXL Services Pvt. Ltd. (08 February 2008 - 17 September 2009)
Customer Care Executive - Minder Admin (British Gas UK operations) - Noida, India
Achievements (Nineteen months)
- Successfully managed reconnections of the disconnected gas/electric supplies at the properties due to debt or vacant warrants
- Developed the workflow tracker of customer's profile in the SIEBEL database and process outstanding payments in SAP
- Resolve admin queries received from the local area offices and external Debt Collection Agencies on legal actions
- Process the customer account as per the final investigation decision

Clinical Research Sales Representative (CRSR) at Calibrated Group Pvt Ltd (India) & Exodon LLC. (US)
  • India - Delhi
  • November 2006 to January 2008

Achievements (Fourteen months)

- Managed the enrolment of patients for the Clinical Trials by calling the hospice, sites and trial sponsors
- Managed bulk communication via emails and faxes to the doctors around the world on the clinical trials
- Completed data entry, scheduling CEO appointments with sponsors and specialist doctors

Customer Care Executive at E2E SerWizsol Pvt. Ltd
  • India - Pune
  • September 2004 to December 2005

Achievements (Fifteen months)

- Successfully managed the general customer service calls and assigned to the correct department if required
- Worked with the outbound sales, ensuring sales of add on products to the existing customers.

Education

Master's degree, General
  • at University of Wolverhampton
  • January 2011

Masters of Business Administration (General), University of Wolverhampton, 2011 (Research Topic: Outsourcing - A new edge to new business practices)

Bachelor's degree, English Literature and Fine Arts
  • at Pune University
  • January 2007

Understand the different communicative skills, written and spoken, enhanced linguistic and pragmatic competence for self-learning, and different forms of literature, components of language study, literary criticism and critical appreciation.

Specialties & Skills

Marketing
Digital Marketing
Project Management
Communications
Analytics
COLLECTION
CUSTOMER ACCOUNT
CUSTOMER SERVICE
DATABASE
OPERATIONS
PAYMENTS
WORKFLOW

Languages

English
Expert
Urdu
Intermediate
Hindi
Expert