Feedback executive and Assistant Team Leader
Abu Dhabi Media Company
مجموع سنوات الخبرة :3 years, 1 أشهر
Feedback executive and Assistant Team Leader in Abu Dhabi Media Company call center campaign (Aramex) - (May 2012 - Present)
Responsibilities:
• Guiding agents to do the necessary procedure.
• Handling the breaks.
• Making daily & monthly attendance, tardiness.
• Handling the floor when TL is not available.
• Reporting the TL about all the issues regardless if customer or agent.
• Handling ADTV subscription dealers complain and following up with them.
• Informing ADTV subscription dealers about new offers and promotions.
• Translating emails and sending it to concern department.
• Communicate channels schedules and contents with internal department and ADTV subscription dealers.
• Disconnecting the Pirated subscriptions and sending weekly report to the Managers.
• Liaising with the Programing team in regards with live sports and ADM events.
Working in Aramex (Feb 2011 - Present)
Worked as a Arabic, English call center representative
Responsibilities: • Taking customers location and Arranging shipments delivery as required.
• Handling customers complains and following up with operations.
• Coordinating with courier person to ensure smooth delivery on given time.
• Having empathy and understanding for the customers' situation.
• Tactful in conversations.
• Ability to talk in a way the customer can understand.
• Keeping ahead of developments in customer service.
• Responding promptly to customer inquiries.
• Working in the best interest of both customer and company.
❖ Moved to ADMC (Abu Dhabi Media Company) campaign
Worked as Arabic, English call center representative (Jan 2012 - May 2012)
Responsibilities:
• Helping the customer in technical problems related to the decoder.
• Verifying the Customers information.
• Handling customers complains and following up with it.
• Keeping ahead of developments in customer service.
• Responding promptly to customer inquiries.
• Working in the best interest of both customer and company.
Worked as a Arabic, English call center representative in Cupola Tele Services in Salik Campaign (RTA) (Jun 2008 - Oct 2008)
Responsibilities: • Receiving inbound calls.
• Verifying the Customers information.
• Giving the customer required information.
• Sending customer issues to the concerned department and following up with it.
• Updating the customers profile if necessary.
• Making outbound calls in sensitive situations.
KNOWLEDGE, SKILLS & ABILITIES: • Excellent in MS Office.
• Computer knowledge and keyboard skills.
• Excellent interpersonal relationship & customer care.
• Excellent communication and written skills.
• Ability to work under pressure.
• Operation assistance qualifications.
• Flexible in shifts and available whenever needed.