Director of Operations & Consultant
Delo Hospitality Management Group
Total des années d'expérience :12 années, 9 mois
• Responsible for the effective operational management of the organization
• Work in conjunction with the Director of Sales to actively manage key property issues (including capital projects; customer service; refurbishment)
• Assist the development of meaningful, achievable budgets and other short and long term strategic goals.
• Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
• Set and exceed organization and company Service Standards
• Carrying out research and data collection to understand the organisation;
• Conducting analysis;
• Interviewing client's employees, management team and other stakeholders;
• Running focus groups and facilitating workshops;
• Preparing business proposals/presentations.
• Identifying issues and forming hypotheses and solutions;
• Presenting findings and recommendations to clients;
• Implementing recommendations/solutions and ensuring the client
• Managing projects and programmes;
• Liaising with the client to keep them informed of progress and to make relevant decisions.
• Generating training modules for all aspects of hospitality job functions
2013 - present
Delo Hospitality Management Group: Director of Operations and Consultant
• Responsible for the effective operational management of the organization
• Work in conjunction with the Director of Sales to actively manage key property issues (including capital projects; customer service; refurbishment)
• Assist the development of meaningful, achievable budgets and other short and long term strategic goals.
• Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
• Set and exceed organization and company Service Standards
• Carrying out research and data collection to understand the organisation;
• Conducting analysis;
• Interviewing client's employees, management team and other stakeholders;
• Running focus groups and facilitating workshops;
• Preparing business proposals/presentations.
• Identifying issues and forming hypotheses and solutions;
• Presenting findings and recommendations to clients;
• Implementing recommendations/solutions and ensuring the client
• Managing projects and programmes;
• Liaising with the client to keep them informed of progress and to make relevant decisions.
• Generating training modules for all aspects of hospitality job functions
2011- May 2012
Round Hill Capital, London: Executive Assistant/Office Manager
• Dealing with highly confidential information including financial transaction for personal and business dealings of the Director and the CEO's
• Maintaining an accurate and effective diary management system for all of the CEOs and Directors
• Organizing travel and accommodation requirements for Senior Staff in both a personal and business capacity
• Preparing a variety of business documents on behalf of the Senior Management as well as making business transactions and drawing up necessary paper work
• Overseeing the maintenance of an efficient paper trail, storing all files correctly and performing any corresponding on behalf of the company and Managers on a daily basis
• Organising meetings and event for the company relating the business. (entertaining clients/ finalizing the agreement celebration/ incentive trips for members of the company and clients)
2009-2011
Draycott Hotel, London: Hotel Assistant Manager
• Supporting the General Manager with various tasks including Budgeting and Projection Plans and reporting direct to the Director
• Working alongside various departments and Managers such as Front of House, Maintenance, F&B Departments, House Keeping and Reservations to improve productivity and maintain standards/ compliance
• Accountable for all aspects of the Kitchen/Food & Beverage Departments
• Responsible for researching and implementing changes in a Project Manager role, to improve the standards of both the Hotel and Guest Services
• Overseeing change management and ownership of a new property worth over GBP6 million taken over by the company solely reporting to the Director of the company direct
2005-2008
Draycott Hotel, London: Duty/ Guest Service Manager/Concierge
• Responsible for all aspect reception job, meeting and greeting guests, providing them with hotel facility and local tourist information
• Managing all aspect of the Hotel operations on a shift by shift basis from cleanliness to compliance, performance management and Operational directives
• Reporting to Senior Management on a daily basis providing colleagues with an acceptable hand over • Accountable for cashing up and Banking transactions
2004-2005
Le Meridian, Piccadilly London: Account Manager for Conferences and Events
• Bringing with vital experiences through a number of departments including Kitchen, Bar and Promotions to head up functions such as Weddings and Executive Meetings
• Meeting clients for finalising details, negotiation of budget with necessary paper works, show arounds and food testing for upcoming functions
• Organising a team of staff to effectively execute the plans set by the wedding party, Senior Management or other clients catering for their specific requirements
• Following and adhering to all legal aspects from food preparations to Health, Safety & Fire procedures
1999-2001
Four Seasons Hotel Singapore: Guest Relations Officer (Club)
• Directly responsible for liaising with guests and ensuring all their specific needs are being catered for.
• Continuously researching ways of improving guests stays in the hotel by reviewing feedback cards and questionnaires reporting to the senior management on any underlying issues
• Part of the opening team for the Four Seasons Maldives and Dublin.
MBA International Tourism and Hospitality Management (Switzerland) Award: Elected as the valedictorian (Best student overall) for my final year 2003B Award: Best research project on Conference and Events of the world Key IT skills Competent in MS Word, Excel, PowerPoint, Micros Fidelio, Opera as well as using Mac