Buyer
JMA Supermarket
Total years of experience :22 years, 11 months
Buying Manager :-
Responsible for listing vendors via enhancing the company's profit by acquiring suitable goods at a competitive price through sensible planning and careful purchasing and Monitoring staff performances
Duties
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• Creating the procurement strategy.
• Travelling to meeting with suppliers.
• Monitoring Buyers activities
• Heading the Review Meeting
• Negotiating commercial contract arrangements with suppliers.
• Negotiating prices, quantities and delivery time-scales.
• Sourcing suppliers by various means.
• Selecting a range of products to sell in retail outlets.
• Writing reports about predicted future sales.
• Calculating the impact of any purchases on company sales and gross margin.
• Searching the market for opportunistic purchases..
• Developing new supplier relationships.
• Reviewing pricing and promotional strategies.
• Ensure smooth operations by following the SOPs.
• Ensuring profitability, by minimize the costing.
• Ensure first class customer service standards.
• Schedule & assign job functions to staffs and ensure their daily work routines.
• Monitor the front end and back door operations by checking sufficient stocks in shop floor as well as feeding store.
• Push higher gross profit items, watch movement of products and adjust stocking plans as needed and plan store displays with departmental heads.
• Maintain the departmental Rota’s and provide the correct level of staff for the operations throughout the trading hours. Ensure the replacement is on duty and give over & take over is correctly done.
• Through the effective organization of staff, ensure that all departmental daily work routines are carried out in a timely and efficient manner and ensure all departments are manned properly.
• Maximize sales through close monitoring of product availability & quality of stock, and provide full support of promotion activity within the department.
• Monitoring KPIs
• Ensure relevant paper works viz. Maintenance/Inspection reports, Receiving reports, Transfer reports & other necessary reports are done on time.
• Create excellent team spirit, and good working relationships, with all staff members through appropriate and positive communications, gain employees respect and loyalty and ensure discipline of employees.
• To ensure that all legal & company standards regarding health & safety regulations are vigorously monitored and enforced.
• To overview POPs.
• To ensure that staff rotates the stock and any short expiry goods are dealt in an appropriate manner.
• Conducting market survey fortnightly (range & price) continuously,
• Monitor the competencies of departmental staff and provide guidance and training to ensure that they are appropriately developed to maximize their potential within the organization.
Responsible for enhancing company profits by acquiring suitable goods at a competitive price through sensible planning and careful purchasing.
Duties
• Sourcing from foreign markets.
• Testing product samples.
• Developing the procurement strategy.
• Negotiating commercial contract arrangements with suppliers.
• Negotiating prices, quantities and delivery time-scales.
• Sourcing suppliers by various means.
• Selecting a range of products to sell in retail outlets.
• Writing reports about predicted future sales.
• Ensuring that products are delivered on time.
• Calculating the impact of any purchases on company sales and gross margin.
• Searching the market for opportunistic purchases.
• Taking into account customer demand, price, quality and availability before making a decision.
• Looking out for price fluctuations in the market place.
• Creating, viewing and analyzing statistical data.
• Analyzing consumer buying patterns and predicting future trends.
• Writing up accurate buying reports.
• Reacting to any changes in customer demand.
• Developing effective working relationships with our suppliers.
• Developing new supplier relationships.
• Travelling to meeting with suppliers.
• Reviewing pricing and promotional strategies.
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Main Job Tasks and Responsibilities
• deal directly with customers either by telephone, electronically or face to face
• respond promptly to customer inquiries
• handle and resolve customer complaints.
• obtain and evaluate all relevant information to handle product and service inquiries
• provide pricing and delivery information
• perform customer verification
• set up new customer accounts
• process orders, forms, applications and requests
• organize workflow to meet customer time frames
• direct requests and unresolved issues to the designated resource
• manage customers' accounts
• keep records of customer interactions and transactions
• record details of inquiries, comments and complaints
• record details of actions taken
• prepare and distribute customer activity reports
• maintain customer databases
• manage administration
• communicate and coordinate with internal departments
• follow up on customer interactions
• provide feedback on the efficiency of the customer service process
Supplier activities ie., whether they supplying the goods properly, are they doing any area crossing • Competitor activities, Closely monitoring their activity such as they promotion, advertisements & pricing • Taking Feedback from Retailers, about stocks, quality issues, customer reviews • Market survey / study about area, people, their work culture, promotions and advertisements provisions etc