Sannah Akbar

 Carried out pre-flight duties and checked safety equipment and conducted security checks to ensure the safety of passengers. Also checked that the aircraft is clean and tidy.
 Welcomed passengers on board and ensured a high level of customer service at all time. This involved informing passengers of the aircraft safety procedures and answering any questions during the flight.
 In-depth knowledge of first aid and other health and safety related procedures. Reassured passengers in emergency situations.
 Ensured passengers disembarked safely at the end of a flight and checked no suspicious stowaways or suspicious items were left on board.

 Conducted the full and proper screening and testing of an applicant’s credit, criminal history and rental history.
 Dealt with clients on a personal level which involved creating a personal rapport with the tenants in order to deliver a high level of customer service.
 Leased contracts or using legal documents approved by State Law for the area in which the property is located.
 Handled cheques for property and issue the replacement of cheques
 Involved in the issuing of new lease contracts, settlements and transfers.

 Developed work schemes and lesson plans in line with curriculum objectives.
 Facilitated learning by establishing a relationship with pupils
 Maintained the organisation of learning resources and the classrooms learning
environment.
 Conducted lesson plans in line with the national curriculum while still catering to
the student needs.
 Fostered and guided the social growth of students and helped them to reach a
maturity suitable for their age and ability.

•Demonstrating excellent customer facing skills for the company whilst maintaining a professional mandate.
•Surpassing day to day targets set by higher management.
•Extensive involvement in managing client relationships at all levels.
•Developing intrinsic relationships with clients based on trust in order to maximise sales revenue.
•Selecting a mutually beneficial payment plan to increase store profitability.

•Earned a significant amount of trust overtime.
•Devised an efficient data-entry system that was approved by management and increased productivity by 50%.
•Maintaining store staff by recruiting, selecting, orienting, and training employees.
•Overseeing financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
•Keeping up to date with current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
•Ensuring availability of merchandise and services by approving contracts; maintaining inventories.
•Placing pricing policies by reviewing merchandising, determining additional needed sales promotion; authorizing clearance sales; studying trends.
•Contributing to team effort by accomplishing related results as needed.

•Successful planning of various charity events.
• Managed and directed a team for preparation.
•Published and marketed the event via endorsements.
• Presented and key speaker of the event.
•Facilitated a smooth running of the event.
• Budgeted accordingly in order to make a 50% profit.
• Maintained excellent flow of communication tailored to various client groups throughout the whole process.

•Developing work schemes and lesson plans in line with curriculum objectives.
•Facilitated learning by establishing a relationship with pupils.
•Maintaining organisation of learning resources and the classrooms learning environment.
•Set out lesson plans, including role plays, art activities and help develop the pupils learning skills.
•Developing lesson plans in line with the national curriculum while still catering to the student needs.
•Fostered and guided the social growth of students and helped them to reach a maturity suitable for their age and ability.

•Participated in promoting and creation of selling products that resulted in clients to come back personally to purchase more.
•Building client relationships through networking
•Provide customers of financial benefits.
•Exceptional customer facing skills.

•Taking telephone orders and inputting correct date onto the computer system.
•Dealing with customers who would come into the establishment.
•Increased efficiency in the order taking and data entry into the computer system using my own techniques.
•Dealing with customers on a face to face basis.

•Business telephone calls.
•Inputting important data, taking successful orders in order to ensure profitability.
•Demonstrated a wide range of administrative and I.T skills.
•Handling difficult situations and resolving problematic issues to maintain customer satisfaction.
•Clear communication, building up a rapport, using the correct tone of voice, keeping it positive and listening to the client’s needs.

•Promoted to manager within a period of 3 months.
•Earned a position of extreme trust after a short period of time. •Completed store operational requirements by scheduling and assigning employees; following up on work results.
•Ensuring staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
•Marketed merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios
•Secured merchandise by implementing security systems and measures.
• Protects employees and customers by providing a safe and clean store environment.

•Maintained contact and updated clients of the service.
•Personally dealing with clients first hand.
•Managing emails throughout the company ensuring all correct data has been processed.
•Supporting management, using a variety of communication & organisational skills.
•Maintaining client databases for all clients across all divisions.

•Member of the Youth Council of Calderdale.
•Created and organised events for young people in Calderdale.
•Involved in discussions about what could be done to change the youth culture in Calderdale.
•Interacted with the young people in Calderdale.