Assistant Consultant
TATA Consultancy Services LTD (TCS)
Total years of experience :20 years, 2 Months
IT Service Management, IT Infrastructure, Project Management & Windows Administration:
Governance & Execution of Various ITIL Process, designing and implementing ITIL Process.
• Managing Stakeholder expectations
• Develop Process guide, procedure manuals, policies and standards for ITIL Process
• Liaison with vendors and technology teams
• Responsible for reporting, documenting, implementing of ITILs best practices with standardizing ITIL processes and functions implementations.
• Managed day-to-day delivery of IT support services to SLA and OLA targets.
• Produced service reports, conducted weekly service reviews, managed escalations.
• Managing Service Management support staff
• Provide Management reporting, present the monthly metrics to the clients on overall performance.
• Handling all Project related day to day activities
• Resource Management
• Managing Audits
• Experience in installation & configuring the routers and switches.
• Experience in Windows Administration, Active Directory & Troubleshooting.
• Experience in various ITSM tools & Monitoring tools (Assyst, Service Now, Manage Now, Gomez, EWS)
• Network maintenance and monitoring WAN connectivity.
• Installation of WAN links, DSL and T1 lines for the field offices in USA.
• Co-ordination with ISP’s in USA with regards to any problems with the connection.
• Monitoring the WAN links for the 80 offices using a monitoring tool.
• Working on Anti-Spam Management with Spam Assassin to avoid spam mails.
• To setup an network, internet connection and VPN setup to the HO for the new offices
• Working on new projects assigned by Director of IT-Infrastructure
• Installation and Configuration of Cisco 2600 series Routers and Catalyst 1900 series of switches.
• Network maintenance and monitoring LAN & WAN connectivity.
• Installation of WAN connectivity like Channelized E1s, leased lines and ISDNs for the clients.
• Coordinating with last mile providers like BSNL, TTSL & VSNL to bring up the ISDN & Leased Line Circuit.
• Monitoring Internet connections using special monitoring tool -What’s Up Gold, MRTG.
• Technical Support for fault diagnosis, analysis & rectification of LAN and WAN networks.
• Providing VPN connectivity through Leased Line or ISDN connectivity to the customers.
• Configuration of all type of Modems, which is related to WAN circuits.
• Implementations of Leased line network including the international connectivity.
Administration, Supervising and Maintaining systems Windows 2000 Server, Windows 98 /XP Client Operating Systems with Oracle 8I Local / Centralized Database System, Peripherals - HP Scanners, Dot Matrix and Line Printers.
Santosh Padashetti Ph: +91 9611966200 Diploma in Electronics & Communication