Build Engineer (Data Centre)
NTT Communications - Cloud Infrastructure Services.
Total years of experience :20 years, 1 month
Highlights:
• Built private and public cloud data centers (CDC) from initial prep work (including BOM, creation of port maps and rack-level diagrams).
• Helped set-up Tier 4 CDC’s in multiple locations across the globe.
• Gained granular understanding of DC infrastructure.
Build Engineer (Data Centre) Aug 2017 onward
Role objective:
• Plan, Design and Build new Data Centres (DC)
• Perform Capacity Adds at existing DC’s for Network, Compute and Storage.
Achievements:
• Plan and Design a new DC from a Bill of Material and executre the build of a tier 4 DC in Malaysia DC.
• Design, Plan and Build new orders worth 2M USD in Singapore.
• Coordinate with R&D on the DC Design and provide feedback.
• Automated Portmap using formulae and VB Script to reduce repetitive tasks and to reduce manual errors.
• Create, monitor and continuously develop KB with up to date solutions, which enabled Support teams to faster resolve issues.
• Ability to multi-task while on-site or remote on multiple projects and drive towards completion.
• Raspberry PI setup for OS installs in new DC’s to speed up installs, using kickstart, tftp and httpd. Network firmwares also made available via tftp and httpd.
• Configure Terminal Switches/Opengear, verify console access and other switches and routers which enabled remote accessibility to network teams.
• Update Wiki/KB with methods used while install and configure of EMC, NetApp Storage Setup, which enabled other team members to replicate and follow with ease.
• Verify and fix physical layer while on-site which reduced the need for multiple smart hands/remote hands visit.
• Maintain device42, our asset management tool to ensure that new DC build information is captured and ensured it is upto date.
• Update device 42 with assets during capacity adds.
Infrastructure Engineer, Cloud Business Unit Aug 2014 - Jul 2017
Role objective:
• Ensure uptime, health, and resiliency of CDC infrastructure.
Achievements:
• Setup two CDC’s, 100 km apart in Haifa and Tel Aviv (Israel) in less than 4 weeks, which expedited production by 2 weeks.
• Proactive monitoring and timely break-fix reduced the Incident and Event count by 50% in the current fiscal year.
• Asset Management templates which reduced the asset audit for DC’s.
• Sorted and segregated ticket volumes for the top 5 issues and created knowledge base with possible solutions that enabled team members to resolve faster.
• Created Change Templates which reduced manhours in Change Approval Board (CAB) meetings.
• Common issues were standardized to avoid the need for CAB calls, thus speeding up the resolution rate.
Manage and Maintain the IT Infrastructure Systems
Responsible for all facets of the organizations technology infrastructure, including architecture, capacity planning, administration, security, automation, operational management, and troubleshooting to ensure the efficient, stable, reliable and secure operations of the organizations technology
Nagios and Ganglia to monitor server performance and Early Warning Systems
Setup DNS, DHCP and LDAP at Data centers. DNS Zone transfers for primary and secondary name resolutions.
PCI and SSA16 Audits of the Data centers, OSSEC for server’s file integrity monitoring.
RHYTHM & HUES STUDIOS INDIA PVT. LTD, HYDERABAD, INDIA 2012 till present
Sr. Infrastructure and Hardware
Key Responsibilities: Asset Management
1. Manage and Maintain the IT Infrastructure Systems.
2. Quarterly Audit of IT Infrastructure for any discrepancies
3. Revisit IT Processes and Systems for better processes
4. Plan and Project IT Infrastructure requirements
5. Network Vulnerability Assessment
6. Data Center Audits
7. ISO 27001 audits towards re-certifications
8. Security and Vulnerability test of Linux Operating Systems.
Infrastructure Management:
1. Systems:
1. Installation, Configuration, Up-gradation of all Studio Servers.
2. Maintain and Manage Isilon (now EMC) SAN Boxes for production data.
3. Maintain NFS File systems for Home Directories for users.
4. Remote Installation using Cobbler and Kickstart involving post scripts.
5. Setup/Maintain Salt using GIT for Software/Configuration Management and Distribution
6. Configure Wireless for Studio's wireless Access.
7. Vulnerability Assessment and Penetration Testing of all servers facing the Internet.
8. Wrapper scripts for applications to use custom paths and variables, along with licenses where needed.
2. Hardware:
1. Identify the latest H/W in market according to the need of the studio and plan for procurement.
2. Projection of H/W requirement based on the trends of failure and studio requirements.
3. Interview Candidates, as and when required for apt positions, within Desktop/Network/Server Support Teams.
4. Vendor Management for multiple vendors from a network, server, desktop and other infrastructure perspective.
Vendor Management:
1. Liaise with Multiple vendors for various Infrastructure Systems and devices
2. RFP's for new requirements, competitive and comparative analysis of quotes.
3. Seamless negotiation with vendors until product procurement.
4. Liaise with vendors from RFP, to procurement upto delivery and Installation.
Reports:
1. Infrastructure and Systems Audit reports
2. IT Hardware and Infrastructure reports, inclusive of - Monthly team metrics, Incidents breakup (Hardware Failures, Service Downtime's etc., )
3. Infrastructure and Systems Projection reports inclusive of warranties, renewals and new procurements
1. Open Office Training for Leads, HR, Finance across the organization.
2. Kickstarter Training for Team for skill set enhancement.
3. Infrastructure and Systems Audit Training to key members.
STEINBEISS UNIVERSTITY - BERLIN, GERMANY Master's in Business Administration (MBA) - Institute of Business Relations (IBR), 2010
Bachelor of Science (B.Sc with Mathematics, Electronics and Computer Science) from St. Joseph's Degree College