Business Analyst
Roads and Transport Authority
Total years of experience :24 years, 9 months
-Devising and designing business process requirements for all IT-related business and operations systems critical to core RTA organizational functions.
-Developing business cases and gathering stakeholders requirements for new systems.
-Contribute to business processes automation
-Applying proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments and to assist in implementing new systems.
-Conduct ISO 9001:2008 audit on assigned departments processes
-Liaised between the Government Information Resources
-Monitored daily issues reported by the client department and insuring the delivery of the services at the expected quality level
-Collaborated and coordinating with ERP Specialists, Design Authorities, and the Development and Technical teams
-Collaborated with the Head of Customer Management to establish standards of services delivery and revised support plans and strategies.
-Reported regularly updates of account issues and activities and escalated critical issues to higher management for immediate action.
Oriented new staff and provided training on systems used including Crystal Reports and MAGIC
Coordinated with respective departments to assess future human resources requirements
Coordinated with universities career placement services as well as local and overseas recruitment agencies.
Audited and redesigned HR processes and recommended computerized solutions to enhance efficiency.
Administrated the corporate applicant tracking system
Conducted job analyses, departmental reviews, job descriptions and job specifications
Planned and organized training programs with training providers
Collaborated with the Group Quality Manager to design questionnaires measuring different quality aspects and analyzed surveys using SPSS
Developed employee recognition programs and organized social events for employees
Created and edited the Group monthly newsletter: "Interact"
Provided training on HR systems and processes
Profiled and maintained customers and partners’ accounts and contacts up-to-date using Siebel Sales 6.0.
Responded to data requests from other departments as well as other subsidiaries.
Prepared customized reports of Customers’ lists.
Targeted email shots.
Prepared and managed awareness campaign to promote the services offered by the Database Department.
Designed and managed departmental website.
Position involved a wide exposure to a variety of internal tools used by the organization.
Designed a marketing research plan to develop cultural compatible software.
Internship included analyzing available data, identifying data needs and requirements, and designing surveys according to various customer segments.
Summarized articles from various newspapers and magazines.
Published summaries to be sent to clients.
Translated articles from Arabic and French to English.
Coordinated work with other team members.
Position required punctuality, summarizing skills and eye for details.
Created and maintained corporate statistics to be used for analysis by other departments. Developed the content of the company profile.
Organized the International Training Manual for establishing other corporate branches in new markets.
Drafted strategic proposals on behalf of Senior Management.
Regularly updated plans for different projects on MS Project.
Position required organization, reliability and high command of the English Language and report writing skills.
Distributed resource material of the Multimedia Library/Resource Center according to members’ specifications.
Maintained and monitored records of daily operations.
Processed new subscription applications.
Position required responsibility, organization, commitment and good communication skills in French, Arabic and English.
Magna Cum Laude, CGPA 3.81, Nominated for inclusion in the 2003 edition of Who’s Who Among Students in American Universities and Colleges Orientation Leader, Fall 2002, and Winter 2002, AUD AUD Ambassador Award, 2002, Dubai Awarded Third Prize in the VISA Student E-biz Challenge 2002, Dubai Dean’s List almost every quarter since joining the American University in Dubai