In House Screening S
Hindawi Publishing
Total years of experience :13 years, 4 months
Job Summary
Checking the appropriateness of the manuscript as well as the author’s history to ensure that the manuscript falls within the journal’s scope and is not plagiarized
Accountabilities
• Check the subject appropriateness of the manuscript to make sure that it falls within the scope of the journal
• Check the manuscript type to make sure that the manuscript is submitted to the journal with the right type
• Perform some searches to make sure that the manuscript has neither been published elsewhere, nor is under review elsewhere
• Check submitted manuscripts to ensure that they have not been plagiarized from other manuscripts, whether published or unpublished
• Check the manuscript references to detect any potential citation manipulation i.e. whether the purpose of them is to increase the number of citations to a given author’s work, or to articles published in a particular journal
• Check authors’ history to make sure that there are no sanctions preventing them from submitting their manuscripts to the journal
• Take the proper action with the checked manuscripts whether by approving, rejecting or transferring the manuscript
• Communicate all decisions with editorial staff in order to take the proper action with the authors/editors
•Act as a single point of contact for staff/users regarding IT issues and queries
•Receiving, logging and managing calls from internal staff via telephone and email into ticketing system
•Coordinates the resources to ensure the availability and maintain work balance amongst team
•Analyzes, documents program development and logic the process flows of IT day to day operations
•Monitor the SLA for all Egypt Group Tickets and follow up with related teams
•Perform Quality Assurance & Control at I/SR resolution and prior to closure
•Stay up-to-date with Global incidents and problems affecting asset normal IT operations
•Manage Telecom Inventory and communicate with the mobile service providers reported I/SR.
•Generate performance reports as required
•Works with IT leaders to create and maintain an operating plan to achieve the strategic vision and operating platform for the IT Department
•Documents user manuals to describe application installation and operating procedures
• Single point of contact for user incidents, problems & Service Requests.
• Handles helpdesk Phone, Email & Walk-in users.
• Document actions accurately and keep open call information updated in IT Service Management Tool (ITSM).
• Perform IT requests and incidents classification & categorization.
• Communicate with users the status of assigned IT requests and incidents.
• Act as user advisor and demonstrate a good know-how of service requests processes.
• Has a good understanding of IT policies and procedures.
• Assign incidents to appropriate support local/ Global groups for 1st & 2nd line of support.
• Actively follow-up on IT requests and incidents with local/ Global support groups.
• Manage resources availability.
• Perform Quality Assurance upon IT requests and incidents resolution and prior to closure.
• Close IT requests and incidents with accurate date, time and solution description.
• Learn fundamental operations of commonly used software, hardware, and other equipment.
• Follow standard Help Desk operating procedures.
• Stay up-to-date with Global incidents and problems affecting asset normal IT operations.
• Execute assigned tasks in a timely manner.
• Manage Telecom Inventory.
• Generates performance reports as required.
• Handling IT department invoicing, procurement and following up with vendors, finance department and procurement department.
• Fulfilling any task or duties requested by IT manager or IT service delivery lead.
• Acquire and update knowledge on procedures related to relevant process.
• Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
• Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.
• Ensure that the productivity, sales and quality levels are achieved as per the standards sent for the process.
• Work productively, professionally and demonstrate ways to improve customer service.
• Proactively identify issues, if any, and escalate.
• Assist line manager/supervisor with managing day-to-day operations and support peers on process if needed.
• Participate in team meeting /team activities and work towards sustaining team spirit.
• Provide service to customers and resolve challenging inquiries utilizing negotiation skills while following guidelines in an effort to satisfy the customer.
• Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implantation.
• To maintain HSBC internal and external control standards including the timely implementation of internal and external audit points together with any issues raised by external regulators.
