Senior Manager IT
iYogi Technical Services
Total years of experience :19 years, 7 months
• Developed, lead and coached 45 member team of technical Managers and Engineers.
• Prepare IT roadmap for the organization in line with its business strategy.
• Present Management and Steering Committee dashboards, strategies and business cases.
• Establish and manage local and remote Data Centers, collocated services and cloud services, thereafter decide most efficient platform for delivery of particular service.
• Establish and manage Business Partner sites for 100% uptime and remote network & systems management.
• Design and Implemented IT - Disaster Recovery Plan and Business Continuity Plan.
• Establish and manage global MPLS Network connecting different sites and Data Centers.
• Establish and manage local and remote Data Centers, collocated services and cloud services.
• Establish and manage 24x7 IT Service Desk providing high quality IT service and continuous monitoring of infrastructure
• Establish and maintain enterprise wide Information Technology Infrastructure using HP, IBM, Cisco & Dell Systems and Storage with High Availability and Load Balancing architecture, Cisco based Networks with High Availability and 100% redundancy on back bone, Cisco IPCC, Virtualization (VMWare & Citrix) and HP & CA Backup Solutions.
• Proactively identify and manage all non-IT issues impacting service availability to users, e.g.: Master data, user training, escalation matrix as required in order to ensure delivery
• Implement and maintain compliance controls for ISO 27001, PCI DSS & ITGC.
• Manage IT Security through defined policies, processes and procedures. Also define Policies, Standard Operating Environments/Procedures for different technologies and platforms.
• Establish and maintain Security Operations Centre (SOC) through implementation of technologies like Data Leakage Prevention, Security Information Event Management (SIEM), Virtual Private Networks (VPN), Two Factor Authentication, Email Security (Spam Control), Web Filtering and End-Point Security.
• Implement Access Management System to ensure correct level of access is maintained.
• Facilitate and face external audits for ISO, PCI DSS and ITGC. Also interface with clients for their specific requirement and auditing of same.
• Facilitate VAPT of all production grade IT infrastructure and closure of findings.
• Managing vendors encompassing negotiations, SLAs and service reviews.
• Lead team of 6 engineers of various specialties.
• Manage Systems & Network and Service Desk, create and implement IT processes and SLAs.
• Accountable for managing and troubleshooting Leased Line Internet and IPLC Circuits.
• Ensured installation, configuration and maintenance of:
o Windows 2000/2003 Servers, Active Directory, Group Policies and Login Scripts
o DNS, WINS, DHCP Servers, Terminal Servers, File & Print Server
o Exchange Server 2003, Apache Tomkat and IIS for Websites and FTP
o Cisco Switches, Routers and Cisco PIX
o Anti-virus Symantec & CA eTrust and Squid - Proxy Server
• Manage Service Desk Team at CSC consisting team of 26 engineers.
• Installation, configuration and maintenance of Windows Servers and Desktops.
• Involved in administering backups on LTO using Brightstor ArcServe11.0
• Ensured installation, configuration and troubleshooting of various applications
• Accountable for using Remote Control utilities to remotely resolve user's problems
Distance Learning Diploma in Computer Applications
Bachelor Degree in Computer Science