Total Years of Experience: 14 Years, 9 Months
January 2023
To Present
Senior IT Product Manager
at EY
Location :
Poland - Krakow
Responsibilities:
Define product vision and translating that into product strategy and roadmap.
Gather requirements and demand from several C-suite stakeholders
Guide new features and services from inception to launch while keeping customers at the center of everything.
Support project managers to plan resourcing, cost, and change implementation.
Establish and maintain regular stakeholder communications and change implementation jointly with delivery team or projects
Define product vision and translating that into product strategy and roadmap.
Gather requirements and demand from several C-suite stakeholders
Guide new features and services from inception to launch while keeping customers at the center of everything.
Support project managers to plan resourcing, cost, and change implementation.
Establish and maintain regular stakeholder communications and change implementation jointly with delivery team or projects
October 2021
To November 2022
Product Manager – Associate Director
at UBS
Location :
Poland - Krakow
Responsibilities:
Define product vision and translating that into product strategy and roadmap.
Gather requirements and demand from several C-suite stakeholders
Guide new features and services from inception to launch while keeping customers at the center of everything.
Support project managers to plan resourcing, cost, and change implementation.
Establish and maintain regular stakeholder communications and change implementation jointly with delivery team or projects.
Define product vision and translating that into product strategy and roadmap.
Gather requirements and demand from several C-suite stakeholders
Guide new features and services from inception to launch while keeping customers at the center of everything.
Support project managers to plan resourcing, cost, and change implementation.
Establish and maintain regular stakeholder communications and change implementation jointly with delivery team or projects.
October 2020
To October 2021
Account Manager
at IBM
Location :
Poland - Krakow
December 2016
To October 2020
Advisory Service Delivery Manager
at IBM
Location :
Poland - Krakow
Responsibilities:
Working on delivering IBM Cloud product for top DACH customer for 2 years
Primary contact between the Account Management team and the technical delivery support organization.
to lead and direct the delivery teams with expectations to ensure the contracted services are delivered as per commitment by the organization.
Providing incident, problem, and change reporting & analysis to identify issues and trends and develop action plans
Ensuring compliance of IT infrastructure, systems and services with security policies and standards
Working on delivering IBM Cloud product for top DACH customer for 2 years
Primary contact between the Account Management team and the technical delivery support organization.
to lead and direct the delivery teams with expectations to ensure the contracted services are delivered as per commitment by the organization.
Providing incident, problem, and change reporting & analysis to identify issues and trends and develop action plans
Ensuring compliance of IT infrastructure, systems and services with security policies and standards
May 2016
To December 2016
Operations Lead
at Vodafone Group Services GmbH
Location :
Egypt - Cairo
Project: Vodafone Money Transfer "M-PESA"
June 2013
To May 2016
Senior Operations Support Engineer
at Vodafone Group Services GmbH
Location :
Egypt - Cairo
August 2011
To June 2013
Support Engineer
at Misr Public Library
Location :
Egypt
Symphony Support Engineer and Web Developer
February 2011
To August 2011
Web Developer
at freelancer
Location :
United Arab Emirates
May 2009
To February 2011
Software Engineer
at Wipro Infotech Ltd.
Location :
United Arab Emirates
.NET Developer, Application support
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