IT NOC Specialist
VISTAS GLOBAL - beIN MEDIA GROUP
Total years of experience :22 years, 8 months
• Monitor 24x7 network and application service performance, operation, and capacity.
• Supervise IT infrastructure and perform system administrative activities.
• Coordinate with L2/L3 teams to resolve incidents and achieve service requests within SLAs.
• Manage incidents, changes, releases, problems, assets, and configurations services.
• Provide 1st & 2nd line support and monitor day-to-day operations of Network Operation Center.
• Monitor performance, operation, and capacity of Government Network and Application Services.
• Coordinate with L2/L3 teams to resolve incidents and achieve service requests within SLAs.
• Manage incidents, changes, releases, problems, assets, and configurations services.
• Deliver complex network implementations and follow customer network and security standard architecture.
Supervises and provides technical and professional assistance to subordinates to implement the desktop operating systems software and to enhance efficiency.
- Carries out performance review and counseling of subordinates, identifies development needs and takes actions to improve performance.
- Participates in planning and implementing the standard software and operating systems for the end users.
- Works in cooperation with Quality Assurance and Continual Improvement department on securing and maintaining the ISO 9002 and ISMS certifications.
- Manage Configuring, monitoring, implementing and maintaining following systems:
- Microsoft SCCM.
- Kaspersky Endpoint Security.
- Business Automation (BA).
- Corresponding Messaging System (CMS).
- Citrix ShareFile.
- Kayako Helpdesk Management.
- Manage Engine Desktop Central & OP Manager
- Microsoft OneDrive, Skype for Business and Microsoft Teams
- My Q Print Management Solution.
- Microsoft BitLocker.
Manage Configuring and Maintaining Company Solutions.
- Manage Configuring, Monitoring, and Maintaining Networked Crisis Communication
- Integrate ATHOC with Infrastructure Networks.
- Represent Technical Solution to Alzomar Customers.
Managed implementation of new technological improvements resulting in increased efficiency.
- Collaborated with clients from concept through final delivery of product or service.
- Consistently met deadlines and requirements for all production work orders.
- Directed onsite training for business users to maximize productivity.
- Coordinated installation and maintenance projects to complete customer requirements.
- Support technical team in troubleshooting to ensure customer satisfaction.
- Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
- Coordinated with systems partners to complete offers and confirm requirements.
- Designed and implemented new solution standards for core business services.
- Directed onsite training for business users to maximize productivity.
Manage Configuring and Maintaining Company Network services and devices.
- Manage Configuring, Monitoring, and Maintaining Routers, Switches, Firewalls, IPS, and IPT.
- Integrate Allied Telesis With Cisco Network for 10G and IPT.
- Represent Networks Infrastructure Solution to New Customers.
Meet and discuss with client, end users and suppliers, on the CCTV for the project design.
- Gain knowledge of existing, new and proposed solutions of CCTV/Security.
- Installs, Configures, Manages, and Maintains Company Network services, equipments and devices as well as Company Projects.
- Manages, Maintains and Configures Cisco Routers, Switches, Firewalls, IPS, and IP Telephony.
- Managing, Monitoring, Configuring and implementing Cisco LMS and ACS.
- Management Microsoft systems such as Exchange, ISA, SQL, AD and TMG Servers.
- Preparation of designs for the networking of information systems.
- Assess the technical and financial offers of the networks of information systems.
- Show the initial design to the beneficiaries to take the approval.
- Preparation of plans for the networks of information systems.
- Apply and monitor the standards of security and protection of the networks information systems.
- Develop a network of information and working as needed.
- Preparation of technical reports of works.
- Install all new hardware, systems, and software for networks.
- Manages all Network System back-up and restore protocol.
- Plans and supports network and computing infrastructure.
- Documents network problems and resolution for future reference.
• Installation and configuration of computer network( LAN, WAN).
• Administrating Database using SQL Server 2000.
• Implementing, Managing, and Maintaining IP Addressing.
• Managing and Maintaining Access to Resources.
• Maintenance the computer and its accesories (printers, scanners...).
• Installation and configuration Counter Automation Devices (Label Printer and Scale …).
• Support The Help Desk For all branches inside & Outside Doha (Including the network support).
• Supports hardware installation, maintenance and upgrades of all servers and network equipment including mounting of equipment, cabling and testing.
• Troubleshoot and provide level 2 support for all network connectivity issues
• Backup Server: Basic Knowledge Arc Server Operation using overall TABS
• Installing and configuration of ADSL router and VBN connection.
• Planning and Implementing User, Computer, and Group Strategies.
• Installation and configuration of Servers (HP Porliant G3)
Maintenance the computer and its accessories (printers, scanners...).
• Installing and repairing windows operating system and software applications.
• Installing computer network.
• Planning and Implementing User, Computer, and Group Strategies
• Administrating Database using SQL Server 2000.
Statistics & Computer