Business Development Manager
Grey Shipping Incorporation
Total years of experience :13 years, 7 months
• Handling freight forwarding needs of clients
• Provided customized supply chain solutions from Pakistan to Asia, Europe, North America & Middle East.
• Management of local distribution and transportation.
• Indirect management of warehousing operations on daily basis as per clients need.
• Analyzed market conditions to pinpoint new prospects and possible threats
• Developed sales network and pricing structure to attain targets and increase revenue
• Implemented customer service procedures to ensure customer satisfaction
• Reported to the Director Logistics and managed a portfolio of 5 reputable clients including Proctor & Gamble, UNICEF, IKEA, and Engro Foods (PKR 20 Million monthly revenue).
• Was responsible for regular visits to prospective and existing clients. The objective was to offer new products/services, to communicate with clients regarding changing needs and possible solutions, and ensuring customer satisfaction through timely resolution of complaints and maintenance of credit terms.
• Independently monitored ILS (Integrated Logistics Support) System, indirectly handling warehouse operations and managing warehouse personnel.
• Observed inbound/outbound shipment data, including inventory and secondary distribution, conducting variance analysis to identify compliance with SLA’s (Service Level Agreement).
• Lead period checks of facilities in conjunction with maintenance and admin team.
• Liaise between the customer and operations department for timely and accurate delivery of goods and services as per agreed SLA (Service Level Agreement).
• Using industry contacts and other sources, generated leads for acquisition of prospective clients and in conjunction with the commercial team enabled successful acquisition.
• Reviewed procurement purchase orders and SOPs and obtained through understanding of all necessary documentation involved in all import/export transactions at Logistics department.
• Marketed Bangladesh by preparing a Foreign Direct Investment report by carrying out the following analyses: PEST, SWOT, foreign relations, banking industry and investment environment by e-journals, news articles biographies and Bangladesh Bank’s Annual Reports.
• Handling customer queries and guiding them on possible course of action
• Specialization Modules: Strategic Operations Management, Lean Operations and International Sustainable Business. • Dissertation Title: Supply Chain Automation – A Case of Wal-Mart
Main concentration was in Marketing and Business Administration
Business Studies (D) Mathematics (B) Urdu (B)
Mathematics (B) Additional Mathematics (A) Physics (C) Chemistry (B) Commerce (B) English Language (B) Islamiyat (B) Pakistan Studies (B) Urdu (A)