Senior IT Audit
State Audit Bureau
Total years of experience :32 years, 0 months
a. IT performance Audit / Value for money Audit,
b. IT Service Management (ITSM) Audit including business continuity, IT Governance etc.
c. IT Security Management Audit (Business and technology related risks) including Cyber Security Audit
d. IT General Control and IT Application Control Audit
e. IT Infrastructure Audit (audit of various IT platforms, software, networks, data center etc.)
f. IT Asset Management including Oracle License (ERP, Mid-Tier, Data Base - on-premise and Cloud) Management Audit
1. Project Management: Reviewing requirement gathering, analysis, design, test, deploy and management of business applications, cross functional data analysis, MIS reporting. Create and track project plans, milestones and deliverables. Analyze custom development with Business Impact Analysis, Business Process Re-engineering (BPR), user training and conduct Post Implementation Review (PIR). Introduce innovative technology to applications to provide better service to customer..
2. People management: Communicate job responsibility. Coordinate with internal resources and third parties/vendors as per requirement. Establish communication and negotiation with outsource team.
3. Test: Review unit test by Programmer, peer-to-peer/integration, UA(user acceptance) test results.
4. Training: Supervise / prepare / enhance user manual/training material and get user feedback. Plan and provide training to internal IT workforce and users.
5. Helpdesk Management: Streamlined Information Technology support/helpdesk tasks, implementing best practices of process transparency and introduction of Known Error Database (KEDB).
6. Automated multi-award winning ‘Service Management module’ resulting better scheduling, tracking and increase in field technician productivity.
7. IT GRC (Governance, Risk and Compliance) Audit: Review / Conduct audit on IT Governance, IT Asset Management, Access Management, IT Operations, Network/Communications and Security Management, Physical and Environmental Controls, Application Development and Change Management, Help Desk and Incident Management, Business Continuity and Backup/Recovery Management, Application Controls in accordance with the standards defined in COBIT/ISO 27001/NIST/IIA.
8. ISO 20000 (SMS - Service Management Systems) audit: Updating IT policies, standards, procedures, guidelines. Conducting IT department audits as Lead auditor (for internal auditors) as per ISO 20000:2011 / ISO 9001:2015 standards and reviewing audit results done by internal audit team. Monitor, measure, analyse, evaluate Capacity Management, Information Security Management/ compliance, Risk Assessment, Business Relationship Management, Incident/Problem Management, Configuration and Change Management, Release and Deployment Management.
9. IT Key performance Indicator (KPI): Formulating KPI for IT SMS for the purpose of review operation management.
-- Report to Financial Controller
1. Supplier evaluation: Meeting with Suppliers, Business process analysis and recommend industry best practice. Review and maintain Service Level Agreements (SLAs)
2. Monitor Support Services: Plan and execute systems development and operations, hardware, network and software purchases.
3. Infrastructure Management: Maintain Business Applications, Maintenance of IT assets (CMDB - Configuration Management Data Base), Monitor and escalate user calls.
4. Perform remedial actions to correct IT related problems (root cause analysis, immediate Action, Corrective and Preventive Actions). Recommend to replace defective or inadequate hardware and software packages.
5. Monitoring and administrating all servers and network equipment at remote offices.
6. IP telephone and Data link connectivity (Digital Subscriber Link - DSL) problems (thru third party help) management.
7. Converted ‘Full use end user licence’ to ‘Application Specific Full Use (ASFU)’ for SAP of Oracle license to save cost.
-- Report to General Manager IT
1. Manage Projects: GIS (Geographical Information Systems), Business Object (Reporting Tool)
2. Maintenance of Oracle RAC (Real Application Cluster) Database as DBA (Backup, Recovery)
3. Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
4. Conducting courses / classes for Kuwaiti citizens to provide software knowledge and as how to use software.
5. Develop requirements based on customer / end-user interviews.
6. Designed & Developed software & report modules for
a) Plant Pathology and Disease Control Software For Plant Welfare Department
b) Animal Laboratory, Experimental Animal & Animal Disease Statistics software
c) Zoo Control Software (for issuing permit to export/import of extinct birds and animals)
d) Plot Allotment Control Software for Kuwait Farmers
e) Sea Control Software for Coastal Fisher Man.
-- Report to GM-Electronics
1. Was managing 500+ computer users in different states & places in India.
2. Was leading a team of network engineers, Designer / Engineers, Software Developers. Looking after system analysis, software requirement specification preparation, software deliverable, hardware / network equipment requirements, quote acceptance, quote comparisons, purchase, managing vendors etc. Updating of data in company website.
3. Maintain corporate web site in .asp platform with Dream viewer software.
4. Manage & Analysis, Design and Administrate “Office Automation ERP Software(in-house)” consists of
a) Marketing Department
b) Design Department
c) Purchase Department
d) Store Department
e) Finance Department
f) Costing Department
g) Service Department
h) Quality Assurance Department
i) Payroll Accounting System
j) MIS(Management Information Systems)
Report Developed
i. Representative/Area /Customer wise sales analysis (billing / Pending Payment ), Area Project List (APL).
ii. Aging Analysis, YTD, MTD & Quartarly/Bi-Yearly/Yearly sales/billing analysis.
iii. Sales Tax Register, C / ST-35 Forms Pending / Received / Issued Register.
iv. E-1 transactions Month-wise / Yearly.
v. Inflow / Outflow - item wise, daily basis, Vendor Rating - Component Acceptance Rating(CAR).
vi. Slow/ Fast moving / Dead Stock item list & evaluation, Quality Rating - Supplier Quality Rating (SQR).
vii. Items below re-order level, Stock ledger, Stock Summary, Stock Position, Dead Stock List / Evaluation.
viii. Lead Time Analysis & Standard Deviation, Daily Despatch Report, Shipment Cost Report.
-- Report to IT Director
-- Was managing more than 250 computer users in different places in New Delhi, India. Overall in charge of a team of network engineers, Design Engineers, Software Developers.
-- Ensuring the delivery of software on time with quality, managing third party vendors, conducting project management reviews, employees / user trainings, looking after hardware, network equipments & stationary requirements.
-- Designed & developed “Integrated Financial Accounting ERP Software(in-house)” consists of
-- Sales Order Processing \[ inputs : Enquiry, Quotation, Order Acceptance, Proforma Invoice, Challan / Packing Slip\]
-- Financial Accounting.\[ inputs : Cash/Bank/Journal Vouchers, Cash Memo, Invoice, Debit/Credit Note, Payment Advice,
Telephone Billing, Post Dated Cheques\]
-- Stores Accounting. \[ inputs : Mtrl. Receipt Note, Sales Return Note, Rejection Receipt Note, Transfer Mtrl. Receipt
Note, Transfer Mtrl. Issue Note\]
-- Purchase Indenting & Processing \[ inputs : Purchase Order, Indents, Despatch Request Note(DRN)\].
-- Administration System (MIS)\[ inputs : purchase landed price item-wise, invoice wise profits\].
-- Employee Management (Payroll) \[ inputs : attendence register, pay register, pay slips, journal voucher generation\].
-- Weekly / Monthly Report to ‘Software Project Head’
1. Coding & designing of software modules.
2. Developed modules:
a) Excise Modvat Invoice Processing System \[Features - Excise invoice, RG-23 register, PLA Register etc.
b) Invoice Processing, Billing Accounting System - Features - Invoice, Cash Memo, Payroll, Pay Slip Generation, Attendance Register.