Branch Head
Three Lines Land Transport
Total years of experience :14 years, 3 months
Direct all operational aspects including distribution operations, customer service,
administration and sales
• Assess local market conditions and identify current and prospective sales opportunities
• Develop forecasts, financial objectives and business plans
• Meet goals and metrics
• Manage budget and allocate funds appropriately
• Bring out the best of branch’s personnel by providing training, coaching, development and
motivation
• Locate areas of improvement and propose corrective actions that meet challenges and
leverage growth opportunities
• Share knowledge with other branches and headquarters on effective practices, competitive
intelligence, business opportunities and needs
• Address customer and employee satisfaction issues promptly
• Adhere to high ethical standards, and comply with all regulations/applicable laws
• Network to improve the presence and reputation of the branch and company
• Working with multiple customers at the same time.
• Responding to all customer complaints or queries in an efficient manner.
• Visiting key clients to build relationships and identify their key needs.
• Ensuring the efficient running of administration and office procedures.
• Actively managing subcontractors to ensure that they perform in line with their contractual
agreements.
• Supervising the completion of all checks and documentation required by law.
• Controlling the order cycle.
• Willing to take responsibility for the day to day management & administration of the Logistics
department.
• Hands on experience on all operational works and in break bulk cargo.
Customer Service (Operations (Sea/Air) - Import/Export)
• Managing the inflow of shipments into the respective warehouses by identifying the
appropriate carriers taking into account the type of good, cost, time, and security (Freight
Routing), Includes freight negotiations with the Shipping lines.
• Independent correspondence with the agents of different ports/country, for quotation
handling different types of jobs, such as transportation/haulage, ex-works from port to door, or
door-to-door of consignee. Providing freight rates to the agent for air and sea shipments.
• Open imports file upon receipt of inbound notification from liners and from air freight agents.
Preparing shipping instruction to the Liners for any exports FCL/LCL shipments and to
Airlines or its agent for any export, Arranging booking with shipping line and airlines..
• Monitoring shipments through arrival seaport, airport, customs clearance and final delivery.
• Establishing contact with customer to prepare required documentation for customs clearance
by air or sea.
• Follow-up with customs broker/customs agents to determine completion of customs
clearance.
• Scheduling with client and arranging transportation for delivery and confirmation of client’s
acceptance of cargo without any discrepancy.
• Contacting new principals from different countries and establishing relationship regarding
exports partnership.
• Solely manage logistical activities on Saturdays; coordinate all shipping activities and
projects; relied upon to make sound, on-the-spot decisions and ensure that shipping
objectives are achieved.
• Increase customer satisfaction and retention through the timely resolution of complex
logistical challenges.
• Developing and maintaining positive relationships with internal business partners and external
suppliers.
• Knowledge of transshipment shipments, loading and discharging of cargoes, vessel
scheduling
• IMCO categorized shipment handling for import, export and transshipment.
• Providing reports to management to show carrier metrics and vendor performance.
• Maintaining all shipping records and reporting.
• Minimize errors through the inspection of documentation for routine and dangerous
Goods shipments.
• Doing Accounting works and updating to accounts dept weekly regarding the money flow
• System maintenance and Troubleshooting
• Giving updates to IT department regarding the network connections and IP address setting.
• Good knowledge of Abu Dhabi Customs (Dhabi) online procedure.
Assembling of computers.
• Installation configuration and up gradation of operating systems, network printers & scanners
and software, standard Software and packages.
• Resolve troubleshoot problems with computer systems, including troubleshooting hardware
and software, network printers, scanners and network equipment.
• Data Back up
Installation configuration and up gradation of operating systems, network printers & scanners
and software, standard Software and packages.
• Establishes network specifications by conferring with users; analyzing workflow, access,
information, and security requirements; designing router administration, including interface
configuration and routing protocols.
• Updates job knowledge by participating in educational opportunities; reading professional
publications; maintaining personal networks; participating in professional organizations
• Resolve troubleshoot problems with computer systems, including troubleshooting hardware
and software, network printers, scanners and network equipment.
• Implementation of TCP/IP & related services & managing network equipment’s.
• Meets financial requirements by submitting information for budgets; monitoring expenses.
• Assembling of computers and office administration.
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