ICT Manager - Smart Services, CRM, Mobile Applications
Dubai Silicon Oasis Authority
Total years of experience :22 years, 10 months
* Managing the ICT Mobile Applications Development Projects like M-Services of DSOA Services
* Augmented Reality & Virtual Reality Applications Project Management
* Managed and Implemented 2-Way SMS Solution for Enterprise Messaging
* Managed and Implemented KOFAX solution for Enterprise Scanning
* Managing the Electronic Signature implementation project
* Project Manager for Customer Self Service Kiosks Implementation Across the DSO City
* Project Manager for Fujitsu Smart Parking Solution
* Project Manager for GIS System Analysis and Implementation Feasibility
* DSOA Corporate Account Management for Apple Store, Google Play Store and MS Market
* Project Manage and Implementing the ICT ideas generated from the idea tool called MindSpark
* Selected as the Innovation Champion from ICT
* Training Champion for internal training requirements
** Manage business development and pre-sales business analysis of projects in Middle East and Europe market
** Take part in bid closure meetings for convincing and negotiating with customers
** Execute a complete business analysis by talking to users of all departments, stake holders, BOD
** Develop prototypes of the application and present to customers for negotiation and approvals
** Manage client expectations by freezing the requirements through proper approval processes
** Create complete application and database design as a high level technical specification
** Manage the software projects with the Global Development Center and Software Outsourcing partners
** Conduct dashboard meetings with the development team to ensure smooth continuity
** Interact with the technical team and client on a regular basis and ensure that all doubts are clarified
** Deliver sprints during the milestones and ensure that the priorities of the customers are met
** Mitigate the project risk factors in order to close the project within the estimated time with optimal quality
** Conduct performance evaluation sessions with software engineers to ensure the team is fit at all times
** Conduct technical interviews for all positions in the Global Development Center
** All projects are run using Agile SCRUM Methodology and completely responsible for sprint deliveries
Key Responsibilities:
** Fully engaged in the equipment control dept related developments of LARA ERP (Line and Agents Real-time Application used in 650 branches in 150 countries of CMA-CGM worldwide)
** Database Design and Development of modules and logs from the equipment control division
** Manage client expectations through meetings and proper approval processes
** Create complete application design and database design as a high level technical specification
** Interact with the client on a regular basis and ensure that all doubts are clarified
** Delivering independent modules and error logs to the HO in France for final verification
** Mitigate the project risk factors in order to close the project within the estimated time with optimal quality
** Change requests development and delivery to staging and qualification servers
** Error logs fixing and delivery to staging and qualification servers
** New operational processes implementations
** Impact analysis of change requests related to equipment module using a specialized and advanced tool for impact analysis called CAST Envision. Both object level and column level analysis is done using this tool.
** System Analysis, Database Design and Development of ORION ERP system used for the entire Panasonic Middle East Operations.
** Conduct case study sessions with system users to get inputs on new developments
** Manage client expectations through meetings and proper approval processes
** In charge of KPI reporting module of all departments of Panasonic
** Create application designs/high level technical specification of development modules
** Interact with the users on a regular basis and ensure that all doubts are clarified
** Mitigate the project risk factors in order to close the project within the estimated time with optimal quality
** Change requests analysis and development
** Error logs analysis and fixing
** Re-optimize and implement efficient business processes in the respective departments
** Managed a unique set of responsibilities that concerns the Database Design, Development and maintenance of Oracle based ERP applications for Shipping Companies, Freight Forwarding Companies, Heavy industries based in Middle East.
** Complete involvement in the areas like database design, formulation of strategies and action plans, defining coding standards, developing generic libraries, stored procedures & packages and standard forms & reports templates, development, package integration, creation of test plan, testing, structured implementation and online program maintenance.
** Formulated, Designed & Developed new technology for Bilingual packages. All the packages are Arabic enabled
** Developed a generic report generation screen which is used for all the ERP packages.
Master of Business Administration (M.B.A.) in International Business Management
Master of Business Administration (M.B.A.) in Information Technology Management
Bachelor of Technology (B-Tech(1997-2001)) in Computer Science & Engineering from TKM College Of Engg. Kollam, Kerala.