Business Development Manager
Optimal Academy for Training, Consulting & Business Solutions
Total years of experience :22 years, 5 Months
• Develop new business relationships, generate and negotiate new income for the company as well as actively and successfully manage the sales process.
• Identify and develop business opportunities for the Company’s creative solutions in professional training and consulting as well as the Company’s creativity services.
• Present the company to potential clients through direct communication by face to face meetings, telephone calls, and emails.
• Travel is a major factor as we develop international business relationships and cooperation agreements with companies in several countries.
• Create, prepare, and be accountable for all client proposals, contracts, agreements, and any further documentation that may develop the business.
• A thorough understanding of clients marketing objectives including their Return On Investment (ROI) objectives.
• Hire, train, motivate, supervise, evaluate, schedule and terminate employees.
• Oversee inventory control, ordering, food sanitation and quality control of food products.
• Maintain excellent customer service by stressing "the customer comes first" in all weekly employee meetings.
• Reduced inventory costs by 33% through evaluating and streamlining vendor selection process.
• Recruit and hire excellent restaurant staff based on attitude and aptitude, resulting in employee churn rate of only 5% over 2 year period.
• Meet weekly with all management staff to coordinate schedules, discuss operations, and set goals.
• Payroll and procurement.
• Run and maintain all technical problems that may occur for any of the restaurants computer systems
• Designed and configured network and firewall topology
• Performed the troubleshooting and maintenance of LANs, WANs and VPNs
• Responsible for the set-up and configuration of MS Active Directory, MS Exchange and MS outlook
• Installed both Network and Host Intrusion Detection System, firewalls and security software to enhance network security
• Experienced in using Cisco Security Agent (CSA) and Snort
• Interfaced with clients and provided various solution options of network services
• Provided user and technical Support for software applications
• Provided offsite training to outside vendor, focusing on theory of operation and debugging in order to ensure quality product
• Performed detail-leveled analysis for troubleshooting issues
• Provided email-based and telephone-based support
• Created and maintained data records in MS Excel for quarterly analysis reports
• Trained in detail other employees on software applications and customer service
• Trained new employees at the detailed-level on software application support