Shady Malek, Senior Manager

Shady Malek

Senior Manager

Peppers & Rogers Group

Location
United Arab Emirates - Dubai
Education
Diploma, Salesforce.com Administrator Certification
Experience
21 years, 2 months

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Work Experience

Total years of experience :21 years, 2 months

Senior Manager at Peppers & Rogers Group
  • United Arab Emirates - Dubai
  • My current job since March 2012

Role is 40% focused on project management including complete execution, client management, and quality assurance; and 60% focused on business development including lead generation, proposal preparation, bidding management, and contract finalization.

- Remittance Products Portfolio Strategy: lead a marketing and strategy plan development for remittance products portfolio through market landscape analysis, customer segmentation, market penetration strategy, value proposition, marketing mix, ATL/BTL communication plan, high-level business case, roll-out plan, and KPIs.

- National Labor Inspection Strategy: lead an organizational design engagement to setup a central labor inspection team focused on conducting a structural assessment, restructuring, and developing a talent management framework to build the required capabilities.

- Customer-Centric Service Delivery Strategy: lead a customer experience transformation program focused on service DNA assessment, touch-points assessment, service delivery strategy, and KPIs.

- eGovernment Transformation: lead an eGovernment transformation program to enable multichannel delivery through eService business process reengineering, requirements definition, and implementation RFP support.

- Public Private Partnership (PPP) Strategy: lead a PPP implementation program for a government agency through strategy development, operating model definition, organizational realignment, KPIs, and implementation support.

Assistant Manager at Ernst & Young
  • United Arab Emirates - Dubai
  • May 2007 to March 2012

Role was 80% focused on project management including complete execution, client management, and quality assurance; and 20% focused on business development including proposal preparation, and bidding management.

- eGovernment Transformation: lead several roles in eGovernment programs within the GCC including direction and strategy establishment, business and IT environment analysis, business processes improvement, eServices architecture design, and implementation supervision.

- Service Oriented Architecture (SOA) Model: lead a SOA modeling initiative for a government agency to develop a complete SOA model including business processes, entity relationship diagrams, capabilities maps, and technical and security services for over 200 business services.

- IT Strategy: Lead the IT Management stream during a full strategy development and formulation to align the IT with the business strategy. In addition to establishing the PMO along with the awareness training.

- Business Continuity Strategy: Lead the development of a business continuity plan and disaster recovery plan for a financial government entity through disaster scenarios identification, risk assessment, business impact analysis, and alternative recovery options development.

- ESCA Certification Assessment: Lead an ESCA certification assessment for a brokerage house including infrastructure, security, and functional application assessment for the eTrade platform.

- Audits: Lead the planning and execution of multiple IT, security, and IPO related audits for different clients with focus on assessment of internal controls to support internal audit efforts including cycle audits and for regulatory compliance.

Senior Corporate Analyst at Olive Group
  • United Arab Emirates - Dubai
  • January 2006 to March 2007

- Salesforce.com (CRM) implementation, training, and maintenance for the group
- Development and programming of add-ons for complete integration
- Implementation of Cisco VoIP network between offices in 6 different countries
- Web Portal development with market leaders such as Autonomy and Hummingbird
- Database administration improving performance and reliability

Event Volunteer at Chill Out Production
  • United Arab Emirates - Dubai
  • February 2003 to February 2006

Planning and assisting in organizing the yearly event Jazz Festival with regard to bookings and public relations

IT Executive at INVEST SUISSE
  • United Arab Emirates - Dubai
  • April 2005 to January 2006

- Setup network services including e-mail, web filtering, and external network access
- Design and development of the company’s website
- Setup a VoIP connection between Dubai and Jordan offices
- Database administration improving performance and reliability
- Setup and configuration for laptops, desktops, servers, and routers
- Provide support for hardware, operating systems, applications, and daily user issues

Market Researcher at YouGov & ethos Consultancy
  • United Arab Emirates - Dubai
  • January 2005 to April 2005

Conducting major market research and analysis for the UAE Government, Dubai Financial Market, and the UAE insurance sector

Market Researcher at Broadway Trading
  • United Arab Emirates - Dubai
  • January 2005 to February 2005

Conducting market research and analysis for Virgin Mega Store through surveys and telemarketing to measure customer satisfaction ratings

IT Executive at Skh Mohammed Center for Cultural Understanding
  • United Arab Emirates - Dubai
  • October 2004 to November 2004

Planning the hardware and software setup of the Ramadan Media Centre project

Marketing Assistant at Microsoft
  • United Arab Emirates - Dubai
  • August 2004 to September 2004

Co-branding and marketing TOUCH MATE products with Windows XP as part of Dubai Summer Surprises (Back-to-School Surprises)

Sales Executive at Digitcom Technology
  • United Arab Emirates - Dubai
  • April 2003 to June 2004

- Focused on pre-sales and sales activities, in support of the partner network
- Develop and maintain the partner/reseller’s relationship
- Over achieved sales target within Smart Home product line
- Installation of telephone calls monitoring system for Dubai Police Head Quarters

Salesperson at Source IT Promotions
  • United Arab Emirates - Dubai
  • January 2003 to March 2003

Promoting Navigon (navigation system) and I-mate at Virgin Mega Store

Education

Diploma, Salesforce.com Administrator Certification
  • at Salesforce.com
  • March 2006

Salesforce.com's Administrator Workshop is a comprehensive, hands-on training program on learning and practicing setting up, configuring, and maintaining Salesforce for optimal results.

Bachelor's degree, Bachelor of Information Technology
  • at American University in Dubai (AUD)
  • June 2005

- Graduated 1 year ahead of schedule with GPA 3.6/4.0 - Elected to Who’s Who Among Students in American Universities & Colleges - Multiple times on the Dean’s List of Academically Distinguished Students - Member of Young Arab Leaders (YAL)

High school or equivalent, Science
  • at International School of Choueifat
  • June 2002

- GCE AS'Level Mathematics (A) - IGCSE O'Level Chemistry (A*) - IGCSE O'Level Physics (A*) - IGCSE O'Level Business Studies (A) - IGCSE O'Level Economics (A) - IGCSE O'Level English (A) - IGCSE O'Level Mathematics (A) - IGCSE O'Level First Language Arabic (B)

Specialties & Skills

Strategic Planning
Operational Excellence
E government
Customer Experience
Solid and well established commercial and technical background
Successful delivery of complex projects using PMP© project management guidelines
Experienced in e-Service and e-Government transformation and enablement
Planning and execution of infrastructure technical, security, and IPO audits
Business Continuity Management (BCM) planning and development
Structured enterprise solution analysis, design, development, and management
Design management and implementation of smart Web Portals and VoIP projects
Expertise in CRM and ERP solutions
Strong marketing and sales techniques to high net worth individuals / corporate
Programming Languages: VB.NET, ASP.NET, C++, C#, HTML, Java, and JavaScript
Databases: SQL, MySQL, Oracle, and Microsoft Access
Platforms: Windows and Linux
Expert in MS Office Suite (Word, Access, PowerPoint, Excel, FrontPage, Project, and Visio)
Extensive knowledge in proposals preparation and bid management process
Web Servers: Microsoft IIS
Well-rounded understanding of ITIL methodology and COBIT framework
Experienced in IT strategy, IT business alignment, IT effectiveness, and IT assessment
SOA modeling and process management using QPR ProcessGuide and System Architect

Languages

Arabic
Expert
English
Expert
French
Beginner
Persian
Beginner

Training and Certifications

Salesforce.com Administrator (Certificate)
Date Attended:
March 2006
Valid Until:
March 2006