Sales & Marketing Manager
iDecors
Total years of experience :21 years, 10 Months
• Independently Managing Retail Operations for 20 Locations (Incl. Showroom and Kiosk Profile) with a Team of 56 Staff Force from Multi-Nationalities.
• Conducting SIC Meeting every Fortnightly, addressing Core area of Focus Considering new Business / Operation Initiatives, and to ensure SIC has trained their Respective Store Team on the key areas.
• Training and Developing the Team on New SOPs, and their effective Implementation across the Stores.
• Monitoring and In-Store Training on Standard Customer Service and to ensure every Staffs are Consistently Delivering highest Level of Service, and to Ensure Mystery Shopping Overall Benchmark achieved.
• Addressing Regional sales operational requirements by scheduling and assigning employees according to the Business needs, Location Profile; Individual Performances tracking and Applying PDP to ensure Gap is fixed.
• Maintaining sales staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results, Reviews progress of sales roles throughout the Region.
• Coordinating with Retail & Regional Retail Manager to develop sales strategies to improve market share in all product lines.
• Monitoring and Coordinating with Project Dept. on Business Expansion opportunities through emerging New Locations.
• Retail Operations Executive with a career spanning 12+ years in India and Gulf with organizations such as Al Saleh Enterprises LLC & Axiom Telecom LLC (8.5 years international experience)
• Presently associated with Axiom Telecom LLC at Dubai, UAE as Retail Area Supervisor.
• Experience entails managing and monitoring retail business operations, tracking staff-wise performance, quality and internal audit management, coordinating with different departments, following up with superiors, monitoring sales performances, addressing customers’ queries and complaints, putting a control on expenses and ensuring maximization of profit.
• Track record of driving team through consistent training to challenge assessment done by expert auditors, contributing successfully to qualify DQA 2012, implementation of new SOPs, effective implementation of new VAS to improve the customer savings and eventually increasing the sales.
• A positive, very-well structured and disciplined individual skilled at setting short term & long term goals and achieving them, possessing excellent problem solving capabilities through technical and effective handling of situation. An articulate communicator possessing perfect presentation skills, proven sales management techniques, efficient in influencing external and internal customers, capable of establishing a good liaison and working relationship thus acting as a bridge between members of multidisciplinary team, with outstanding managerial traits, leadership and team building qualities. Well adapted to work in a challenging and fast paced environment and possessing the ability to manage clients under rigorous pressure.
• Qualifications include Bachelor of Commerce (Financial & Management Accounting) and Diploma in Office Automation.
Handling Cash flow of the Showroom, Maintaining Petty Cash and Assisting Customers, Job was Done on Assignment Basis During Sales Promotion Season
Completed Diploma in Office automation - 2 years Bachelor of Commerce - 3 Years
