Customer Service Executive cum Office Administration.
Bharti Airtel Limited
Total years of experience :11 years, 5 Months
• deal directly with customers either by telephone, electronically or face to face
• respond promptly to customer inquiries
• handle and resolve customer complaints
• obtain and evaluate all relevant information to handle product and service inquiries
• provide pricing and delivery information
• perform customer verifications
• set up new customer and manage existing accounts
• process orders, forms, applications and requests
• direct requests and unresolved issues to the designated resource
• keep records of customer interactions and transactions
• record details of inquiries, comments, complaints & actions taken
• prepare and distribute customer activity reports
• maintain customer databases
• communicate and coordinate with internal departments
• follow up on customer interactions
• provide feedback on the efficiency of the customer service process
• Self Correspondence - Reviewing and replying to the client’s queries after consultation with the Advocates and General Manger.
• Attending telephone calls; sort, distribution of incoming and outgoing e-mails and fax messages.
• Preparing memorandums, visit schedules, case progress reports etc.
• Arranging necessary files for the meeting.
• Maintaining strict confidentiality on all the matters and being tactful in all dealings.
• Maintaining highly efficient filing system to obtain information from the appropriate files and references sources.
Preparing Enquiries, Quotations, Purchase Orders & Invoices.
Self-Correspondence - Reviewing and replying to the client’s queries after consultation with the management and sales team.
Coordinating with sales staffs and follow-up on deliveries and collection of the materials.
Maintaining strict confidentiality on all the matters and being tactful in all dealings.
Maintaining efficient filing system to obtain information from the appropriate files and references sources.
Office administration In-charge.
Handling personal files.
Coordinating with sales staffs and follow-up on deliveries and collection of the materials.
Maintaining strict confidentiality on all the matters and being tactful in all dealings.
Maintaining efficient filing system to obtain information from the appropriate files and references sources.
Self-Correspondence - preparing confidential and sensitive documents, letters and memorandums.
Attending telephone calls, sort, distribution of incoming and outgoing e-mails and fax messages.
Scheduling visitors and making appointments.
Coordinating with the PRO for obtaining necessary visas to travel within the Middle East whenever required.
Air tickets, hotel bookings and preparation of itinerary for GM.
Providing primary administrative support to the management, including preparing general and confidential correspondence.
Preparing and submitting reports.
Completed Diploma in IT from SMU and passed with an A grade.
Studied Basic computer skills like MS office, Internet and Secretarial Skills.
Completed my schooling from kindergarten to High school at NIMS, Dubai. Passed Secondary School and Higher Secondary with a First Class.