Automotive Service Manager
Petromin Stellantis KSA
Total years of experience :1 year, 3 months
Handling of Service reception team, Workshop Team as well as Warranty Team.
Responsible for KPI handling & Dealer Service Operational Standards.
Responsible for maintaining NPS score and reducing customer concern related to repeat repairs.
Conducting daily meeting with Service team as well as Top management team.
Escalation of new technical concern with manufacturer technicial team and finding solution at the quickest way for resolving it.
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