Shaheen S Nalakath, Manager - Pofessional Services Group

Shaheen S Nalakath

Manager - Pofessional Services Group

01 Systems WLL

Location
Bahrain - Manama
Education
Bachelor's degree, Computer Science & Engineering
Experience
16 years, 11 months

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Work Experience

Total years of experience :16 years, 11 months

Manager - Pofessional Services Group at 01 Systems WLL
  • Bahrain - Manama
  • My current job since August 2018

01 Systems is one of the oldest and innovative Fintech company in the region

- Manage Professional Services team across 3 geographical regions.
- Hands-on involvement in select implementation projects, especially new/complex projects.
- Assist in investigating escalated/non-trivial support issues.
- Estimate project implementation effort.
- Prepare/Review implementation plans including end to end roll-out and rollback plans.
- Review CRs, migration documents, data mapping documents, Statement of Work, etc.
- Improving the implementation processes.
- Support Pre-Sales/Sales team in activities such as POC/Demoes, etc.
- Ensuring adherence to SLAs.
- Conducting interviews.
- Mentoring consultants.

Products

- SigCap: Enterprise Signature Management. Used by more than 85% banks in Middle East.
- Digital Voucher Solution: Paperless solution having robust biometric signature support. A key solution for digital transformation initiatives.
- Face Match: Face recognition solution leveraging the power of one of the most accurate face recognition engine in the world to provide liveness check and Face recognition services.
- SigCap Live: E-signature solution designed to streamline all kind of internal and external document signing requests.
- ASV: Combining best of both worlds, ASV is an automatic verification system that uses one of the world's best signature recognition engine and industry leading signature leading signature management solution - SigCap to automatically verify signatures on cheques.
- Docsafe: Enterprise Document Management system trusted by some of the biggest banks in the region.
- Digital on-boarding solution: Customer on-boarding solution designed to vastly improve the customer on-boarding experience. The solution supports Account opening and eKYC.
- TAS: Auditing System for reconciliation of bank transactions
- Loan/Credit Card approval system: Workflow system for Loan/Credit Card processing.
see less

Team Leader - Professional Services at 01 Systems WLL
  • Bahrain - Manama
  • July 2016 to August 2018

- Lead a team of professional consultants involved in project implementation and level 3 support activities responsible for proving high quality of service to more than 100 banks across the world.
- Lead project consultant role, heading implementation of flagship projects of the company
- Lead Implementation consultant for Digital Voucher Solution, first of its kind in the Middle East.
- Implementation lead for Automatic Signature Verification System projects which is one of the most innovative solutions in this domain and the first in the region.
- Active participation in demos, PoCs, presentations along with Pre-Sales and Sales team
- Handle escalations from both implementation and support teams
- Consulting, Implementation and Support of below solutions
- Bio metric Digital Voucher solutions with finger vein readers, the first of its kind in Middle East
- Automatic Signature Verification System, an innovative solution introduced in UAE only last year.
- Signature Management System which is used by more than 85% banks in Middle East.
- Transaction Auditing Systems
- Finance/Credit approval Systems
- Document Management System

Asst Team Leader/Acting Team Leader at 01 Systems WLL
  • Bahrain - Manama
  • September 2014 to July 2016

• Managing a team of 8 professional service consultants . Handle task delegation including support and implementation activities.
• Coordinate with client PM on various project activities from kickoff to closure.
• Keep track of support tickets and ensure that work around times adhere to the terms specified in the SLA.
• Ensure that customer environment is replicated in VMs internally to facilitate quick simulation of escalated issues.

Senior Technical Implementation Consultant at 01 Systems WLL
  • Bahrain - Manama
  • September 2010 to September 2014

Technical Implementation Consultant in Professional Services Group of 01 Systems, one of the oldest and innovative IT firms in Middle East serving the banking sector with clients all over the world.

• Specialist and consultant for implementation for Enterprise level software in banking environment.
• Advise client PMs on all project activities including formulation of roll out strategies.
• Provide Level 3 support to Technical /Application support via mail, phone and WebEx.
• Precise, polite and effective communication via mail, phone, chat in order to gather information and provide resolution and handling issues diplomatically if required.
• Investigation of issues in the Application DB like MS Sql, Btrieve, Oracle, etc using SQL queries/scripts, DDF Periscope, etc.
• Troubleshooting issues by analyzing various logs like application logs, event logs and using tools like process explorer and http debuggers, etc.
• Reproducing the issue in the local environment by simulating customer environment with aid of virtual machines for thorough investigation.
• Creating project documentation and Knowledge Base articles related to issues.
• Coordinating with 3rd party vendors and in-house quality assurance and development team on escalated issues.

Projects Undertaken
SigCap Signature Management Solution
• Masraf Al Rayan Bank, Qatar (Feb’14)
• National Bank of Kuwait, Jordan (Dec’2013)
• Bank Of Ghana, Ghana (Apr’13)
• National Bank of Kuwait, Kuwait(Mar’2013)
• Bahrain Islamic Bank, Bahrain(Feb, 2013)
• Kuwait Finance House, Bahrain(Feb, 2013)
• Ahli United Bank, Kuwait(Dec, 2012)
• Gulf International Bank
• Kuwait Finance House, Kuwait(Oct’2012)
• Audi Bank, Lebanon(Oct’2012) - Proof of Concept
• Union National Bank, UAE(June’2012)
• Ahli United Bank -UK (PLC) - London, UK (Mar’2012)
• Ahli United Bank - Libya
• Kuwait International Bank - Kuwait (Dec-Jan’2011)
• Arab Banking Cooperation - Amman, Jordan (Sep’2011)
• Bank Al Bilad - Riyadh, KSA(Mar’2011)
• Union Bank - Amman, Jordan (Feb’2011)

Electronic Approval System
• BISB, Bahrain(Aug-Sep’12)

Docsafe Document Management Solution
• Emirates NBD - Riyadh KSA(Apr’11)

Transaction Auditing System
• Kuwait Finance House, Kuwait (Apr’14)

IT Coordinator at Protcolz Techcenter Ltd
  • Other
  • July 2008 to June 2010

Joined as SQL programmer and was promoted as IT coordinator. Involved in multitasking handling both IT infrastructure and supporting application development for various clients.
• Provided consulting solutions to various clients in database design.
• Designed and developed the database of Human Resource Management System used to simplify and streamline activities of HR managers.
• Allocation of resources and providing access rights to project members ensuring maximum productivity by optimum use of available resources.

Partner at Skycomm Communications
  • Other
  • December 2007 to July 2008

An entrepreneurship venture, Skycomm communications was a startup BPO center specializing in voice campaigns.
• Involved in the day to day operations of the firm.
• Responsible for delegation of work to achieve operational targets as well as ensure proper logistic support for the entire operations.
• Report generation, leads management, call monitoring and management activities using Axiom, an Asterix based automated call distribution system.
• Helped in recruitment of the agents & support staffs.
• Overlooked the growth of the firm from 15 to 40 seat center within a span of 4 months.
• Increased revenue by providing incubation facility.

Assistant Manager at Octave Telcom
  • Other
  • June 2007 to November 2007

The company was the distributor for TATA PCO services in the North Kerala region.
• Planned and organized the sales and revenue teams to achieve the company targets.
• Recaptured the PCO market in the region by ensuring good technical support for the entire customer base.
• Helped the Distributors Sales Executives in achieving their targets through constant motivational and hand holding techniques including field visits.
• Increased daily revenues by creating planned and organized routes for Distributor Revenue Executives.
• Increased the revenue by establishing excellent rapport with the high revenue customers and working out special promotional schemes.

Education

Bachelor's degree, Computer Science & Engineering
  • at MES College of Engineering, Calicut University
  • June 2007

Specialties & Skills

Application Consultant
Application support
Project Execution
Team Management
Software Implementation
Application support
Windows Servers

Languages

English
Expert
Malayalam
Expert
Hindi
Intermediate
Urdu
Intermediate

Training and Certifications

Kofax Technical Solutions Specialist certified in KFS 4 (Certificate)
Kofax Technical Solutions Specialist certified in KCNS (Certificate)
Kofax Technical Solutions Specialist certified in Kofax Capture 10 (Certificate)
• Kofax Technical Solutions Specialist certified in Kofax Capture 9 (Certificate)
Date Attended:
May 2011
Valid Until:
June 2011

Hobbies

  • Tennis, Table tennis