HR/Admin Manager
Exceptional
Total des années d'expérience :19 années, 6 mois
• Excellent interpersonal skills, Goal Oriented, and ability to adapt to new concepts.
• Ability to handle sensitive and confidential information appropriately
• Exceptional ability to perform as a team member as well as individually, motivated & very hard working individual
March 2011 - till date
Position Title HR/Admin Manager
Company Name JAFZA based company, UAE
Industry Industrial
c) ISO - Preparing ISO related Company Documentation and achieved successfully Certification 9001:2008 since 2012
• Coordinating with Certifying Body
• Representing the management during certification and surveillance audits
• Preparing and revising the QMS documents (namely Quality Manual, Quality system procedures and other documentations)
• Ensuring the compliance of all the functions as per the ISO 9001:2000 standard.
• Preparing Management Review Meeting Schedule and conducting Management Review Meetings
• Preparing Audit schedules, Conducting Internal Audits, preparing audit reports, Writing Nonconformity reports..
• Communicating to the Top Management on Quality issues / Non-conformities & Audit reports
• Measuring & monitoring the process performance.
• Initiate necessary corrective and preventive action.
• Creating ISO/Quality awareness for the associates by internal trainings.
• Review of Quality policy periodically
• Time to time review of all the functions, to check the effective implementation of Quality Management system
Previous UAE Companies experience: • Assist CFO in Internal Recruitment / Admin activities
• Visa process
• Payroll coordination through WPS
January 2010 Position Title HR Manager
Company Name Pan Emirates Furnishings, Sharjah - UAE
Industry Home Furnishing
December 2008 - November 2009
Position Title HR / Administrator
Company Name Ener Plastics LLC, Jebel Ali - UAE
Industry Manufacturers of Plastic Master Batches
October 2006 - August 2008
Position Title HR / Administrator
Company Name PCP Technology FZE, Jebel Ali - UAE
Industry Construction
Summary of Job Responsibilities, UAE:
a) HR & Admin functions
Provides administrative decision-making, support and leadership.
•Monitors the work of back office personnel and supervises the team members
•Responsible for organizational training and updates of internal policies
•Answerable to interoffice queries and ensures that there is effective communication of operational data to the management section.
•Provides support to other departments, and organize programs and/or morale boosting activities to employees.
•Responsible in implementing the Admin budget, reviews and approval office expenditure & fixtures.
•Analyzes the attendance and regularity of employees in the organization and recommend personnel action.
•Establish, maintain and improve evaluation programs, salary structuring and other incentive programs.
•Implements the Company Rules of Conduct and other company policies and procedures and issuance of disciplinary measures if necessary.
•Develop and improve HR planning strategies and Administrative plans.
•Responsible for settling disputes, labor problems and counseling for any employees grievances.
•Knowledgeable in facets of HR and admin functions which includes the following:
¬RECRUITMENT: developing job descriptions, HR planning strategies/policies and procedures, advertisements of manpower requirements, updating and checking application forms, short listing, interviewing and selecting candidates with the help of concerned departments, interpreting and advising on employment laws and orientation.
¬Organizational: Staff supervision, evaluation, trainings and retraining (updating skills and etc.) and firing employees who are not meeting the standards along with coordination with the office of the MD/top management.
¬COORDINATION: working closely with departments, increasingly in a consultancy role, assisting line managers to understand and implement policies and procedures; promoting equality and diversity as part of the culture of the organization.
¬TRAINING: planning and sometimes delivering training, including orientation and introduction of newly joined staff; conducts training needs analysis in conjunction with departmental managers.
¬POLICY MAKING: developing policies on issues such as hiring, orientation, training, medical, leave, emergency/annual leave, working conditions, performance management, equal opportunities, disciplinary procedures and other organizational management concerns
b) Temporary Additional Responsibilities
Preparing Export documents, coordinate with forwarding agents, arranging dispatching deliveries, follow up for bill of entries, approving forwarding agents invoices for payment settlement etc.
June 2005 - Nov 2005
Position Title HR Consultant
Company Name Wipro Spectra mind, Chennai - INDIA
Industry International BPO
Year 2002 - Mid 2005
Position Title HR/Admin & Back Office
Company Name Wipro Spectra mind, Infotronics, DSQ Software Technologies, ICS, c/o Radisson Group of Hotels, Chennai - INDIA
Industry International BPO / Hotel
Employment History in Chennai, India (From 1995 - 2005)
January 2006 Position Title Customer Support (Voice Base)
Company Name RR Donnelly (Astron Documentation Ltd), Chennai - INDIA
Industry International BPO
Summary of Job Responsibilities in Chennai, INDIA from 1995 - 2005
• Handling Recruitment & Placement for International BPO
• Handling Inbound and Outbound calls from both Domestic and International BPO.
• Handling international calls, taking orders and processing it for UK project and maintaining the database.
• Verifying and processing credit card transactions for Marks & Spencer project in Wipro Spectra mind.
• Handling both domestic and international customer's queries and resolving business solutions. Generate good quality leads for the sales team; maintain customer relationships via the phone.
• Achieving daily set sales targets and monthly targets.
• Ensure that the team is dedicated, disciplined, professional, highly motivated and successful.
• Render courteous, prompt and quality services to customers both directly and indirectly through the agents.
Apr 1999 - Dec 2001
Position Title Office Manager
Company Name Reccon Advertising Solutions, Chennai - INDIA
Industry Advertising
• An experienced professional, qualified HR Administrator with extensive experience in India & UAE worked in Industries like Advertising/International BPO/Hotel/Construction/Manufacturing/Home Furnishing.
• Familiarity with Jebel Ali Free Zone, Immigration, Techno Park & Ministry of UAE Labor Laws.
• Excellent interpersonal skills, Goal Oriented, and ability to adapt to new concepts.
• Ability to handle sensitive and confidential information appropriately
• Exceptional ability to perform as a team member as well as individually, motivated & very hard working individual
March 2011 - till date
Position Title HR/Admin Manager
Company Name JAFZA based company, UAE
Industry Industrial
January 2010 Position Title HR Manager
Company Name Pan Emirates Furnishings, Sharjah - UAE
Industry Home Furnishing
December 2008 - November 2009
Position Title HR / Administrator
Company Name Ener Plastics LLC, Jebel Ali - UAE
Industry Manufacturers of Plastic Master Batches
October 2006 - August 2008
Position Title HR / Administrator
Company Name PCP Technology FZE, Jebel Ali - UAE
Industry Construction
Summary of Job Responsibilities, UAE:
a) HR & Admin functions
Provides administrative decision-making, support and leadership.
•Monitors the work of back office personnel and supervises the team members
•Responsible for organizational training and updates of internal policies
•Answerable to interoffice queries and ensures that there is effective communication of operational data to the management section.
•Provides support to other departments, and organize programs and/or morale boosting activities to employees.
•Responsible in implementing the Admin budget, reviews and approval office expenditure & fixtures.
•Analyzes the attendance and regularity of employees in the organization and recommend personnel action.
•Establish, maintain and improve evaluation programs, salary structuring and other incentive programs.
•Implements the Company Rules of Conduct and other company policies and procedures and issuance of disciplinary measures if necessary.
•Develop and improve HR planning strategies and Administrative plans.
•Responsible for settling disputes, labor problems and counseling for any employees grievances.
•Knowledgeable in facets of HR and admin functions which includes the following:
¬RECRUITMENT: developing job descriptions, HR planning strategies/policies and procedures, advertisements of manpower requirements, updating and checking application forms, short listing, interviewing and selecting candidates with the help of concerned departments, interpreting and advising on employment laws and orientation.
¬Organizational: Staff supervision, evaluation, trainings and retraining (updating skills and etc.) and firing employees who are not meeting the standards along with coordination with the office of the MD/top management.
¬COORDINATION: working closely with departments, increasingly in a consultancy role, assisting line managers to understand and implement policies and procedures; promoting equality and diversity as part of the culture of the organization.
¬TRAINING: planning and sometimes delivering training, including orientation and introduction of newly joined staff; conducts training needs analysis in conjunction with departmental managers.
¬POLICY MAKING: developing policies on issues such as hiring, orientation, training, medical, leave, emergency/annual leave, working conditions, performance management, equal opportunities, disciplinary procedures and other organizational management concerns
b) Temporary Additional Responsibilities
Preparing Export documents, coordinate with forwarding agents, arranging dispatching deliveries, follow up for bill of entries, approving forwarding agents invoices for payment settlement etc.
c) ISO - Preparing ISO related Company Documentation and achieved successfully Certification 9001:2008 since 2012
• Coordinating with Certifying Body
• Representing the management during certification and surveillance audits
• Preparing and revising the QMS documents (namely Quality Manual, Quality system procedures and other documentations)
• Ensuring the compliance of all the functions as per the ISO 9001:2000 standard.
• Preparing Management Review Meeting Schedule and conducting Management Review Meetings
• Preparing Audit schedules, Conducting Internal Audits, preparing audit reports, Writing Nonconformity reports..
• Communicating to the Top Management on Quality issues / Non-conformities & Audit reports
• Measuring & monitoring the process performance.
• Initiate necessary corrective and preventive action.
• Creating ISO/Quality awareness for the associates by internal trainings.
• Review of Quality policy periodically
• Time to time review of all the functions, to check the effective implementation of Quality Management system
Previous UAE Companies experience: • Assist CFO in Internal Recruitment / Admin activities
• Visa process
• Payroll coordination through WPS
• Assist Management Rep in QMS ISO 9000-2000/2008.
• Internal Auditor Activities including ISO Files Coordination
• To manage & lead a small team of 8 members in HR/Admin department
• Leave Management - Monitor leave management and proper record of leave documents
• Reporting - Reporting all the activities directly to the CFO on a weekly and monthly base.
• Documentation - responsible for all documentation related to the employee's recruitment, performance appraisal, resignation, exit interview formalities and final settlement.
• Attendance & Leave management: - Generation of various reports on attendance, monitoring attendance of the staff, updating data and managing it. Maintaining leave records crediting leaves by eligibilities updating from time to time, carry forwards and encashment.
• New Joining formalities
• Exit Formalities - Conducted Exit Interviews & ensured smooth processing of final settlement for resigned employees.
• Maintain employee daily attendance, holidays, leave records and on a monthly basis accurately advice on payroll.
• Ensure that the computation of salary is correct and shall authorize the same for payments by the accounts department.
• Ensure that all employees open account with our bankers and the account number should be sent to accounts department for crediting salaries.
• Handle all employee relations and Passports.
• Health Cover - new employees, claims and cancellation
• Car Service - Office
• Circulate monthly Petrol Cards / Salik / Telephone expenses details and maintain payment records
• DEWA
• Telephone Expense Management
• International Calls Monitoring
• Staff Pick Up coordination
• Tracking of Employee Loans
• Maintain with regular renewal of Company Licenses -Trade License / Commercial License.
• To maintain personnel records in accordance with company procedures and confidentiality standards.
• To maintain strong internal customer relationships with designated Company business areas.
• To undertake daily HR Administration activities relating to employee documentation and travel requirements.
• Handling employee's admin queries and ensuring compliance with company policies
• To ensure discipline and protocol is maintained in the organization.
M.A. PUBLIC ADMINISTRATION 2001 Chennai University, Chennai
B.A. ECONOMICS 1995 JBAS WOMENS COLLEGE, Chennai
M.B.A. (HRM) Currently Chennai University, Chennai
Diploma & Certificate Courses: • Internal Auditor Training Course ISO 2001:2008, SGS Gulf Limited, Dubai
• Honors Diploma in Web-Centric Computing, NIIT, Chennai, India