Shahid Parvaiz, Learning and Development Specialist

Shahid Parvaiz

Learning and Development Specialist

B2B BANK

Location
Qatar - Doha
Education
Higher diploma, Certified Training and Development Professional
Experience
15 years, 6 months

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Work Experience

Total years of experience :15 years, 6 months

Learning and Development Specialist at B2B BANK
  • My current job since June 2016

- Act as a change agent to influence the training culture and introduce eLearning as a added learning supplement to existing face-face training across various business units at operations level.
- Support all business units by designing, developing and delivering effective learning programs as a blended delivery model.
- Support the Learning and Development department with the development and delivery of training programs for operations and call centre to improve customer experience.
- Facilitation of courses across all business units including Mortgages, Investment Loans and Dealer Services.
- Prepare project timelines with Content and Design Leads under the guidance of the Project Manager.

Learning and Development Specialist-eLearning at Shoppers Drug Mart Canada
  • Canada
  • September 2015 to May 2016

- Reported directly to the Director of Learning and Development.
- Designed storyboards and developed high-quality, engaging and interactive eLearning using different eLearning creation tools including Articulate Storyline Suite and Adobe Captivate Suite other web-based development systems.
- Designed and developed creative and engaging digital learning content utilizing latest technologies including sketch board animation video creation and graphic design tools.
- Applied instructional design methodologies and adult learning principles to writing learning objectives and as a result integrated various interactions to achieve those learning objectives.
- Managed multiple eLearning projects to completion including audience needs analysis, course development, course delivery and technical writing. - Defined strategies to implement successful eLearning solutions across entire organization targeting different businesses including Pharmaceuticals, Retail and Cosmetics.
- Collaborated with a high-functioning team of instructional designers, SME's, trainers, and facilitators.
- Performed multiple roles on a project, including instructional designer, courseware developer, project lead, quality assurance tester, and editor, as needed.

Instructional Designer at Oliver's Learning
  • Canada
  • June 2015 to September 2015

• As an experienced eLearning instructional design expert, create effective, engaging, interactive and cost effective training solutions for all financial related courses.
• Designed and developed eLearning projects related to the financial industry both in English and French.
• Designed, developed and implemented 18 Modules of paper-based core-curriculum material/content of Mutual Fund Dealer Compliance Course (MFDC) into interactive and engaging eLearning/mLearning format.
• Analyzed and assessed content with subject matter experts to ensure alignment with learning objectives.
• Actively utilize content creation tools - Articulate Storyline 2 Suite and Adobe Captivate Suite.
• Designed storyboards and developed multiple e-learning programs that included writing storyboard with audio, simulations, demonstrations, activities and assessments.
• Uploaded eLearning modules to LMS and applied troubleshooting skills when necessary to resolve operational issues.
• Applied Project Management skills and methodology to support implementation of project.
• Consultation with SMEs to thoughtfully design content for eLearning courses, applying Instructional Design best practices and adult learning principles to maximize learner engagement.

E-Learning Consultant at TRACK LEARNING SOLUTIONS (Subsidiary of Humansoft Learning)
  • Qatar - Doha
  • February 2013 to December 2014

 Provide consulting services include help source an e-learning platform, working to help build
an online training program, advice on how to integrate VLE into overall L&D strategy.
 My role as E-Learning Consultant is to challenge the Senior Leadership Team of leading private, SME and government entities in an authority to develop the best use of the ICT solution particularly the Managed Learning Environment.
 Consult customers in a pre-sales capacity in their eLearning software and learning service’s needs.
 Design eLearning projects focused on blended learning and co-ordinate the relevant people inside and outside of TLS to achieve project success.
 Product development, including Stratus, an end to end fully online SAS solution for eLearning, enabling the development of eLearning and basic assessments, distributing the eLearning and managing the delivery through reporting.
 Project Management and implementation of E-learning solutions to Qatar clients.
 Speaker at company and industry e-learning events.
 Define, plan, implement and support e-learning solutions for customers.
 Manage our existing (20+) local business customers.
 Take care of the projects, communication with clients and solving their queries on different levels during the project delivery.
 Meet with prospects, make them educate and understand the importance of e learning.
 Create, administer, analyze, and report on end-user progress; recommend and integrate training improvement strategies based on findings.

Technology Based Learning Consultant at ABU ISSA CONSULTING (Subsidiary of Abu Issa Holding)
  • Qatar - Doha
  • February 2011 to January 2013

Technology Based Learning Consultant
 Reported directly to Managing Director.
 Managed various partners across IT & people development divisions under ABU ISSA CONSULTING.
 Handed the Sales of Innovative Technology Learning Solutions; Interactive & Immersive 3D based Simulation Solutions, Learning Management Systems, Performance Management Systems, e-Learning courseware & City & Guilds international qualifications consultancy.
 Management and delivery of education and learning solutions and development of B2B partnerships through a range of activities, including: Business Development Solutions; Personal Development through E-Learning; Sales Training & Coaching; Qualifications & Awards Consultancy ILM Delivery.
 Workings with customer to ensure their business objectives are met, assisting in designing solution footprints and coordinating with them on solution design, proposal agreements, technical discussions and licensing.
 Reviewed all Proposal & RFP’s and made suggestions & recommendations for SOW.
 Focused on larger deals/opportunities and value and volume portfolio management, and selling a range of services and solutions.
 Applied consultative-selling techniques to identify and advanced opportunities that resulted in ongoing profitable revenue growth for company.
 Actively managed the account to protect and grow business; coordinated all account forecasts, planning and reporting.
 Participated & attended seminars, trade shows, and partner activities to promote company products, developed leads, and stayed up-to-date on the latest developments and trends in the marketplace.

e-Learning Product Manager at TRACK LEARNING SOLUTIONS (Subsidiary of Humansoft Learning)
  • Qatar - Doha
  • January 2009 to January 2011

e-Learning Product Manager
 Worked with Regional Governments and Industries such as Oil & Gas, Aviation, Banking, Construction, and Telecoms.
 Supported sales team in client meetings, providing expertise support around the training products and services, including delivering high level presentations.
 Communicated product developments and marketing initiatives to the team.
 Planed, implemented and managed a full range of Business, IT, Desktop and Soft Skill programs for all clients that satisfy the training needs of the organization in line with Core Competencies and within the approved budget.
 Identified, developed and implemented training programs and development plans to meet the training requirements of large scale organizations e.g. ictQatar e-learning portal, Qatar Petroleum, Qatar Gas, QFCA, HMC, Qatar Foundation and more.
 Analyzed training sales pipeline. Attend weekly meeting to discuss pipeline developments and initiatives.
 Managed Change Management Projects for the following government entities in Qatar:
- ictQatar (e-Learning Portal)
- Qatar Telecom (Q-Tel)
- Qatar Financial Center Authorities (QFCA)
- HSBC - Qatar (HSBC)
- Qatar Airways
Key Achievements:
- Successfully implemented & initiated the Qatar National e-Learning Portal - QNEP (ictQATAR) http://www.elearning.ictqatar.qa/ict/ict/login.aspx 2008-2009.
- Successfully migrated the IctQatar e-learning portal to the new platform in accordance with the its e-education
strategies and plans.
- Brought hundreds of new employees to readiness level of competency 20-30% faster using
blended learning approach utilizing instructor-led training and e-Learning.
Reason for leaving: New Horizons is sister company to Track Learning Solutions under Humansoft Holding, however at the end of 2010 the reseller agreement between NH-TLS was discontinued due to exclusive agreement with ictQatar therefore management had decided to continue operations and sales from Kuwait instead of having local re seller. One of the reasons behind this decision was the fact we had partnered with ictQatar for providing e-learning via Kuwait to all of Qatar market.

e-Learning Support Specialist at TRACK LEARNING SOLUTIONS (Subsidiary of Humansoft Learning)
  • Qatar - Doha
  • April 2008 to January 2009

 Maintained a solid working knowledge of the Technology Learning Solutions by keeping current with all documentation and policies.
 Managed overall resources and activities related to instructional design, course production, course revisions, course deployment, configuration and customization, testing and piloting, actual implementation, training and support, and follow-up.
 Provided consulting and support services for e-Learning technology to training & development programs.
 Managed the relationship with clients which on a daily basis may include communicating improvements to products and services implementations, deployment of new campaigns, marketing creative approaches, training, etc.
 Conducted client presentations articulating the value proposition of products, services as well as recommended solution offerings.

Education

Higher diploma, Certified Training and Development Professional
  • at The Institute for Performance and Learning
  • November 2016
Diploma, Adult Education Minor
  • at Sheridan College
  • November 2015
High school or equivalent, Ontario Secondary School Diploma
  • at Iroquois Ridge High School
  • July 2005

Ontario Secondary School Diploma Iroquois Ridge High School September 1999 – July 2005 Oakville, ON Canada

Specialties & Skills

Consultancy
E learning
E learning Development
Sales Targets
Training Program Development
Experience of managing and working individual and in a team
e-Learning, Learning & Development, Education & Training, Career Development, LMS
Good knowledge of international LMS, authoring tools, SCORM, AICC, content development and TNA
MS Project, and all Microsoft Windows applications including Microsoft Office
High ability to work under stress, self disciplined, and hard working
Leadership and Management skills, including conflict management and Change management
Training & Education
Outstanding relationships with clients, customers and co-workers
e-Learning, Learning & Development, Education & Training, Career Development, LMS
e-Learning, Learning & Development, Education & Training, Career Development, LMS

Social Profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

English
Expert
French
Intermediate
Arabic
Intermediate
Urdu
Native Speaker
Hindi
Expert
Punjabi
Expert

Memberships

Training & Development Society of Canada
  • Freelance Consultant
  • March 2010
Human Resource Best Practice Group - Qatar
  • Freelance Consultant
  • March 2009
Canadian Immigration Consultant Group of Canada
  • Preparing to be Certified Consultant
  • February 2012
Project Management Institute
  • PMP
  • January 2015

Training and Certifications

Certified Training and Development Practitioner (Certificate)
Date Attended:
February 2012
Valid Until:
February 2016