Assistant Manager
LUXOTTICA INDIA EYEWEAR PVT. LTD
Total years of experience :11 years, 0 Months
CRM
Luxottica Group is the world largest eyewear manufacturing MNC holds about 35 world famous brands
PROFILE PROFICIENCY FORTE:
Supply Chain Management/Demand Planning/
Order Management/ Client Servicing/Sales
Dealer Mgmnt/Inventory Mgmt.
Brand Management Team Management
•Sales of Oakley Prescriptions & CSD
•Demand Planning for Finish Goods
•Planning for components
•Order Management for Finish Goods
•Spares Management
•Managing International Brand Oakley Eyewear, service operations with focus on implementing policies and procedures
•Monitoring and placing orders to USA with aware of monthly and yearly goals to achieve regularly, to manufacturing units; ensuring proper storage facilities for various components as per supplier recommendations
•Monitoring the post service activities like post service feedback, follow up with the customers, service reminders and handling customer complaints, call centre activities management for superior customer service
•Enhancing customer satisfaction matrices through on-time delivery of finished goods, spare parts & monitoring customer product complaints & warranty issues
•Supervising and monitoring the performance level of the service staff for ensuring superior customer service and accomplishment of service
is the leading designer, manufacturer and distributor of prescription frames and sunglasses in the premium and luxury segments. It I a global leader in eyewear with nearly 6200 optical and retail stores in North America, Asia-Pacific, UK, China and South Africa and a strong brand portfolio that includes Oakley, RayBan - the world’s best-selling sun and prescription eyewear brands as well as among others license brands Bvlgari, Prada, Chanel, Dolce & Gabbana, Donna Karan, Versace and Polo Ralph Lauren and key house brands: Vogue, Persol, Arnette, Revo & Killer Loop.
Key Deliverables across Assignments:
•Supply Chain Management for managing Brand Oakley Eyewear (Virat Kohli-Brand Ambassador)
•Responsible for procurement of all imports by USA, Planning for corporate and institutional sales
•SAP management for all Spare parts and FG orders, Subsidiary codes, IC, OC of all models
•Serving as point of contact for all brands related queries for India dealers and distributors
•Overseeing the service center for Luxottica for services of defects and sales returns
•Liaising with logistics and China procurement department for ensuring smooth availability of the required stock at a specific time
•Inventory Management and Supervision of Stores.
•Co-ordinating with Stores and Distributors to ensure the availability of ROL stock get replenished/ delivered in time.
•Formulating segment wise business Reports for facilitating decision making by the top management
•Knowledge of all Material Planning, material procurement, shipments loading in India.
•Resourceful at maintaining business relationship with clients and customers to achieve quality product and service norms by resolving their service related critical issues
•Managing Sales for CSD Account (Military Customer)
•Order Management, make sure that we get sufficient order as per the company requirement.
•Production Planning of the Finish Goods.
•Planning for the components.
•Take care of all Material Planning, material procurement, shipments loading.
•Take care of invoicing and the smooth deliveries to all the respective Depots.
•Spares Management
•Responsible for procurement of all imported spares from USA & Italy.
•Responsible for procurement for Indian made spares.
•Replenish the stock time to time.
•Order management.
•Invoice orders within TAT
•Grid Management
•Grid Control.
•Management of In Collection and Out of Collection SKU’s
•Manage the new launch SKU’s
•Production Planning
•Productions planning for finish goods.
•Planning for Components.
•Demand planning
•After Sales Service
•Worked in salesforce.com
•Enter the product complaints in salesforce.com with proper nature of complaints
•Enter all the dispute cases in salesforce.com and ensure to close them with proper solution
Accomplishments:
•Distinction of being the only point of contact for Sales of Oakley Brand and Military Customer for Pan India
•Efficiently developed SAP codes for Material Ordering/Planning to USA as regular.
•Significantly started processing activities of ordering base stocks of spare parts.
•Successfully received Employee of the Week Awards in 2012-13-14
•Our Subsidiary got award for Spares Management in 2013.
•Controlled the CSD accounts when it needed most.
•Well in time material requisition posting, no production break down due to materials.
•On time weekly Order posting to Italy, USA & China Plants to reduce Imported finished
Products backorder.
•Production planning by buffer system so that very short backlog for fast moving items.
•Week closing at an accurate figures.
•Accurate reports to Country Manger and management team.
•Get appreciations from Management for providing full support to achieving
Companys’ target