MFS Planning & Operations Officer
Warid Telecom
Total years of experience :18 years, 7 months
• Responsible for Channel health/development initiatives
• Initiate campaigns/promotions in coordination with stakeholders for business expansion
• Development of Improvement processes for FS Sales Channel
• Manage new initiatives and on-going projects
• Product Roadmap dissection & Competitor Analysis
• Strict follow up on all FS Sales planning deliverables
• Evaluate requirements initiated for new product development & coordinate with Product Development team before launching new FS products
• Forecasting and coordinating achievement of sales targets on regular basis
• Commissioning policies formulation and regular reviews
• Develop & coordinate with regional teams to launch plans and prioritize key strategic steps for Sales channel
• Revenue Sharing, Commission Distribution, Promo finalization and pay-outs
• Credit Posting & Recovery mechanism along with its utilization by looping Bank & finance
• Worked in World’s fastest and rapid industry like CC with best output and employee of the month several times
• Worked on prepaid, postpaid, plat, 135 (MFS Helpline), 124, 789 and outbound with coordination of stakeholders e.g. QA, SMT, CMT, correspondence, VAS IT, Monet, BFL, MNP & S&P etc.
• Suggested and helped to improve WEBSMAP, FUNDAMO, TABS & ESMART
• Achieved daily/monthly KPI’s set by department for company’s growth & betterment, hit many times benchmark
• Successfully done Data Migration from TABS 6.0 to TABS 7.0
Abacus
I was dealing at project of prepaid and postpaid 345 at a same time. Besides this I was looking after the call backs for BB and GPRS issues to valued customers.
Moreover, I was assigned to take care of Fake Activations and fraudulent activities on system usage.
I was dealing in all kind of documentations, filling works, traveling issues and its arrangements. Moreover basic mess and office expenses were also in my hand to deal.
I was dealing about record mechanism criteria as well as it was my one of primary tasks.
• Managed the site material demand at (Serena Hotel, SKMTCH, Mall of Lahore etc.), maintaining service levels as per client’s requirement and company’s profile
• Ensured state of the art quality services for the onshore clients
• Managed administrative office task, filling, record keeping & payments record to vendors
• Managed office staff, attendance marking, salary and expense claims
Masters in political science where I studies origin of almost every country with respect to politics.
Many awards and certificates got in extra curricular activities as well along with studies.
Maths, Chemistry and Physics.
MS Office, Windows, Internet, Hardware and Software installation and trouble shooting and many other basics relates in the basic field.