Shah Jahan Ilyas, MFS Planning & Operations Officer

Shah Jahan Ilyas

MFS Planning & Operations Officer

Warid Telecom

Location
Pakistan
Education
Master's degree, Political Science
Experience
18 years, 7 months

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Work Experience

Total years of experience :18 years, 7 months

MFS Planning & Operations Officer at Warid Telecom
  • My current job since August 2014

• Responsible for Channel health/development initiatives
• Initiate campaigns/promotions in coordination with stakeholders for business expansion
• Development of Improvement processes for FS Sales Channel
• Manage new initiatives and on-going projects
• Product Roadmap dissection & Competitor Analysis
• Strict follow up on all FS Sales planning deliverables
• Evaluate requirements initiated for new product development & coordinate with Product Development team before launching new FS products
• Forecasting and coordinating achievement of sales targets on regular basis
• Commissioning policies formulation and regular reviews
• Develop & coordinate with regional teams to launch plans and prioritize key strategic steps for Sales channel
• Revenue Sharing, Commission Distribution, Promo finalization and pay-outs
• Credit Posting & Recovery mechanism along with its utilization by looping Bank & finance

CSR at WARID TELECOME
  • Pakistan - Lahore
  • December 2010 to August 2014

• Worked in World’s fastest and rapid industry like CC with best output and employee of the month several times
• Worked on prepaid, postpaid, plat, 135 (MFS Helpline), 124, 789 and outbound with coordination of stakeholders e.g. QA, SMT, CMT, correspondence, VAS IT, Monet, BFL, MNP & S&P etc.
• Suggested and helped to improve WEBSMAP, FUNDAMO, TABS & ESMART
• Achieved daily/monthly KPI’s set by department for company’s growth & betterment, hit many times benchmark
• Successfully done Data Migration from TABS 6.0 to TABS 7.0
Abacus

CSR at TELENOR PAKISTAN
  • Pakistan - Lahore
  • August 2009 to December 2010

I was dealing at project of prepaid and postpaid 345 at a same time. Besides this I was looking after the call backs for BB and GPRS issues to valued customers.

Moreover, I was assigned to take care of Fake Activations and fraudulent activities on system usage.

Office Assistant/Co-ordinator at BAHRIA TOWN
  • Pakistan - Lahore
  • September 2006 to August 2009

I was dealing in all kind of documentations, filling works, traveling issues and its arrangements. Moreover basic mess and office expenses were also in my hand to deal.

I was dealing about record mechanism criteria as well as it was my one of primary tasks.

Office Coordinator at SEASON MASTER ENGINEERING
  • Pakistan - Lahore
  • August 2005 to August 2006

• Managed the site material demand at (Serena Hotel, SKMTCH, Mall of Lahore etc.), maintaining service levels as per client’s requirement and company’s profile
• Ensured state of the art quality services for the onshore clients
• Managed administrative office task, filling, record keeping & payments record to vendors
• Managed office staff, attendance marking, salary and expense claims

Education

Master's degree, Political Science
  • at Punjab University
  • May 2013

Masters in political science where I studies origin of almost every country with respect to politics.

Bachelor's degree, Punjabi, Persion and Journalism
  • at Punjab University, Lahore
  • March 2005

Many awards and certificates got in extra curricular activities as well along with studies.

High school or equivalent, Fsc Pre Eng
  • at Islamiya College Lahore
  • October 2003

Maths, Chemistry and Physics.

Diploma, DOM
  • at IBL College
  • July 2001

MS Office, Windows, Internet, Hardware and Software installation and trouble shooting and many other basics relates in the basic field.

Specialties & Skills

Customer Service
Customer Relations
Administration
Outbound
Call Center

Languages

English
Expert
Urdu
Expert

Memberships

Allianz efu
  • Health Policy
  • June 2013

Training and Certifications

Customer BB (Certificate)
Date Attended:
May 2012
Valid Until:
May 2012
NON VERBAL COMMUNICATIONS (Certificate)
Date Attended:
October 2012
Valid Until:
October 2012
Best Behaviour (Certificate)
Date Attended:
July 2011
Valid Until:
July 2011

Hobbies

  • Net Surfing, Book reading
    I like to spend my spare time in order to get knowledge at internet and the time which i spent on book reading is great.