IT Specialist
Al Qasimia University
Total years of experience :15 years, 6 months
Blackboard E-learning system Admin:
o Setup courses, enrollments users and eLearning content.
o Assists customers on technical and complex functional issues.
o Customizes the eLearning system to suit the teaching requirements.
o Creates reports as needed.
▪ Train and help the instructors and students in Blackboard E-learning system.
▪ Handle the university’s website changes required (using Microsoft SharePoint).
▪ Handle the university website daily updates.
▪ Developed HR leave system according to the university’s rules and regulations and has
been used for 2 years.
▪ Handle the university’s attendance system.
▪ Create E-Forms for the departments.
▪ Clarity English system admin.
▪ PMS (Printing Managments System) admin.
▪ Responsible for the installation, configuration, deployment, and management of computer
hardware and software for the University.
▪ Develop training materials and procedures, and/or train users in the proper use of hardware
and software.
▪ Answer users' inquiries regarding computer software and hardware operation to resolve
problems.
▪ Troubleshoot IT issues and escalate it to appropriate support teams.
▪ Perform timely computer hardware and software upgrades as required.
▪ Coordinate with different departments and entities to resolve IT issues and fulfill IT
requirements.
▪ Manage computer setup and deployment using standard hardware, images and software.
Work closely with the school principal, teachers and pupils to inform, educate, demonstrate and explain the benefits of the program and the technology used.
Train the users to get the best educational outcome.
Manage the equipment on site, smart boards, network elements, IDF/MDF equipment and user devices.
Use LMS (Learning Management System) portal and teach the different users how to perform their roles.
Liaise with other HP stakeholders, including the supervisor and other support teams.
Answer users' inquiries regarding computer software and hardware operation to resolve problems.
Troubleshoot IT issues and escalate it to appropriate support teams.
Perform timely computer hardware and software upgrades as required.
Coordinate with different departments and entities to resolve IT issues and fulfill IT requirements.
Manage computer setup and deployment using standard hardware, images and software.
Work on different projects: (IPTV GUI and functions, Service quality assurance, Technicians’ quality assurance)
Design questions for the different periodic questionnaire to derive the required information from the customers.
Analysis the gathered information.
Conclude the recommendations and suggestions.
Prepare the presentation for the higher management.
Solve technical issues reported by the technical support team via communicating with the different entities and departments.
Step by step, in a user friendly manner, technically support the customers.
Solve customers’ problems.
Answer customers’ queries.
Register customers complains for the physical solution.
Reply to customers’ emails and chat in a correct language and proper information.
Related courses: Data Communications and Computer Networks, Network administration, Data Structure and Algorithms, Database Management Systems, Database Design and Implementation, System Analysis and Design, Principles of Accounting and Introduction to Management. Senior Level Projects: Developed and implemented two projects: • University Student’s Registrations Advisory Application – Visual Basic 2005: advises students with respect to courses they should take the coming semester according to the university policies. It is a generic system that can be used for all majors and universities that follow the semester system. Implemented with “what if analysis” and other interesting features. • Personal Pharmacy “Pocket PC application” – Visual Studio 2005: organize the home pharmacy by having its database on the pocket Pc provided with add, delete, search and notifying features.