Shaimaa Zahmak, IT Specialist

Shaimaa Zahmak

IT Specialist

Al Qasimia University

Location
United Arab Emirates - Sharjah
Education
Bachelor's degree, Computer Science
Experience
15 years, 6 months

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Work Experience

Total years of experience :15 years, 6 months

IT Specialist at Al Qasimia University
  • United Arab Emirates - Sharjah
  • My current job since August 2015

Blackboard E-learning system Admin:
o Setup courses, enrollments users and eLearning content.
o Assists customers on technical and complex functional issues.
o Customizes the eLearning system to suit the teaching requirements.
o Creates reports as needed.
▪ Train and help the instructors and students in Blackboard E-learning system.
▪ Handle the university’s website changes required (using Microsoft SharePoint).
▪ Handle the university website daily updates.
▪ Developed HR leave system according to the university’s rules and regulations and has
been used for 2 years.
▪ Handle the university’s attendance system.
▪ Create E-Forms for the departments.
▪ Clarity English system admin.
▪ PMS (Printing Managments System) admin.
▪ Responsible for the installation, configuration, deployment, and management of computer
hardware and software for the University.
▪ Develop training materials and procedures, and/or train users in the proper use of hardware
and software.
▪ Answer users' inquiries regarding computer software and hardware operation to resolve
problems.
▪ Troubleshoot IT issues and escalate it to appropriate support teams.
▪ Perform timely computer hardware and software upgrades as required.
▪ Coordinate with different departments and entities to resolve IT issues and fulfill IT
requirements.
▪ Manage computer setup and deployment using standard hardware, images and software.

IT Specialist at Hewlett-Packard Company (HP)
  • United Arab Emirates - Sharjah
  • December 2013 to July 2015

 Work closely with the school principal, teachers and pupils to inform, educate, demonstrate and explain the benefits of the program and the technology used.
 Train the users to get the best educational outcome.
 Manage the equipment on site, smart boards, network elements, IDF/MDF equipment and user devices.
 Use LMS (Learning Management System) portal and teach the different users how to perform their roles.
 Liaise with other HP stakeholders, including the supervisor and other support teams.
 Answer users' inquiries regarding computer software and hardware operation to resolve problems.
 Troubleshoot IT issues and escalate it to appropriate support teams.
 Perform timely computer hardware and software upgrades as required.
 Coordinate with different departments and entities to resolve IT issues and fulfill IT requirements.
 Manage computer setup and deployment using standard hardware, images and software.

Technical support back office at Emirates Telecommunications Corporation - Etisalat
  • United Arab Emirates - Ajman
  • August 2011 to December 2013

 Work on different projects: (IPTV GUI and functions, Service quality assurance, Technicians’ quality assurance)
 Design questions for the different periodic questionnaire to derive the required information from the customers.
 Analysis the gathered information.
 Conclude the recommendations and suggestions.
 Prepare the presentation for the higher management.
 Solve technical issues reported by the technical support team via communicating with the different entities and departments.

Technical Support Agent at Emirates Telecommunications Corporation - Etisalat
  • United Arab Emirates - Ajman
  • September 2008 to August 2011

 Step by step, in a user friendly manner, technically support the customers.
 Solve customers’ problems.
 Answer customers’ queries.
 Register customers complains for the physical solution.
 Reply to customers’ emails and chat in a correct language and proper information.

Education

Bachelor's degree, Computer Science
  • at Ajman University of Science and technology, Ajman
  • June 2002

Related courses: Data Communications and Computer Networks, Network administration, Data Structure and Algorithms, Database Management Systems, Database Design and Implementation, System Analysis and Design, Principles of Accounting and Introduction to Management. Senior Level Projects: Developed and implemented two projects: • University Student’s Registrations Advisory Application – Visual Basic 2005: advises students with respect to courses they should take the coming semester according to the university policies. It is a generic system that can be used for all majors and universities that follow the semester system. Implemented with “what if analysis” and other interesting features. • Personal Pharmacy “Pocket PC application” – Visual Studio 2005: organize the home pharmacy by having its database on the pocket Pc provided with add, delete, search and notifying features.

Specialties & Skills

Computer Service
HR Software
Troubleshooting
Learning Management
Microsoft SharePoint
Visual basic
E-learning system (LMS)
ANALYSIS
HR and Printing solutions
Iphone application development
Networking
Database

Languages

Arabic
Expert
English
Expert

Training and Certifications

CompTIA IT Fundamentals (Certificate)
Date Attended:
January 2014
• Information Technology Infrastructure Library (ITIL) 2011 Foundation (Certificate)
Date Attended:
October 2012
Banner XE training (Training)
Training Institute:
Ellucian
Date Attended:
December 2016
Duration:
90 hours
Blackboard Admin training (Training)
Training Institute:
Blackboard Inc.
Date Attended:
August 2016
Duration:
40 hours
CCNA (Training)
Training Institute:
Center for Continuing Education and Professional Development
Date Attended:
March 2017
Duration:
80 hours
Iphone application development (Training)
Training Institute:
Center for Continuing Education and Professional Development
Duration:
40 hours