Houston Mulindwa

• Resolve complaints and order issues.
• Ask customers to provide feedback on agents and customer service experience.
• Investigate customer's problems and find solutions.
• Communicate with customers.
• Work with management on customer service initiatives.

• Assign the tasks of handling Passengers queries, feedback, complaints and request
• Responsible for maintaining and developing relationships with external and internal clients
• Assign the tasks of preparing day-to-day activities of customer care department
• Handle the tasks of recording and scrutinizing the complaints received from passengers
• Responsible for providing administrative support to customer service team
• Research and comply answers to provide information to Passenger about the airport
• Assign the tasks of providing timely responses to the queries and complaints of customers.
• Handle the tasks of making outbound information for new and existing customers