Muhammad Iqbal, Project and Business Analyst

Muhammad Iqbal

Project and Business Analyst

Nayifat Finance Company

Location
Saudi Arabia - Riyadh
Education
Higher diploma, Project Management
Experience
17 years, 10 months

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Work Experience

Total years of experience :17 years, 10 months

Project and Business Analyst at Nayifat Finance Company
  • Saudi Arabia - Riyadh
  • My current job since January 2019

Managing Credit cards operations Projects

Senior Processor, Credit Card Operations at Arab Natinal Bank
  • Saudi Arabia - Riyadh
  • June 2014 to November 2019

 Master card daily reconciliation and settlement.
 Visa Issuer GBP daily reconciliation and settlement.
 Visa acquirer daily reconciliation and settlement.
 Rejected and returned transaction of acquiring business.
 Handle critical situation, merchant not defined.
 Reconciliation of outgoing file GW11, GW21 and Gw17 with FD reports.
 Perform POS 336 and 339 reconciliation.
 Cirrus MasterCard Issuer ATM process for Credit operation.
 Visa Issuer daily reconciliation.
 Manual cash advance reconciliation.
 Daily MasterCard Issuer reconciliation.
 General ledger proof production.
 Management of Core banking system (Finacle Accounts).
 Process of internal transactions through gateways with coordination of Data centre.
 Resolve customer credit cards complain regarding Cash Advance through Internet and mobile.
 Resolve customer credit cards complain regarding Utility bill payments through Internet and mobile.
 Manage and reconcile internal merchant accounts of credit cards transaction.
 Maintains confidentiality of banks records and customer information.
 General Ledger maintenance for GBP and SAR transactions.
 Maintenance of Gw11 suspense account.
 Process VAT transactions of credit card holders for Saudi Government.

System Engineer, Assistant Trainer at giz (German International Cooperation),
  • Saudi Arabia - Riyadh
  • October 2012 to March 2014

• Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways.
• Installed software, modified and repaired hardware and resolved technical issues.
• Identified and solved technical issues with a variety of diagnostic tools.
• Resolved problems with malfunctioning products.
• Ensured network, system and data availability and integrity through preventative maintenance and upgrades.

System Engineer and Head Of the Department at Bangladesh International School, English Section, Riyadh
  • Saudi Arabia - Riyadh
  • October 2009 to October 2012

IT supports, Database System maintenance, IT services such as Windows, Office, Internet, LAN, PCs, Printers.

Teacher: Grade 9, 10 (IGCSE, Cambridge), Grade 11, 12(Edexcel)

System Engineer at Spectrum Engineering Consortium Ltd
  • Bangladesh
  • June 2008 to May 2009

• Installed software, modified and repaired hardware and resolved technical issues.
• Provided base level IT support to non-technical personnel within the business.
• Managed call flow and responded to technical support needs of customers.
• Evaluated and responded to incoming sales leads and requests for technical support assistance.
• Resolved customer issues in a clear, courteous and straightforward manner.
• Demonstrated professionalism and courtesy with customers at all times.
• Identified and solved technical issues with a variety of diagnostic tools.
• Resolved problems with malfunctioning products.
• Followed up with clients to ensure optimal customer satisfaction.
• Answered incoming calls from residential and small business customers.
• Remained up-to-date on the latest technologies and solutions applicable to company products.

Technical manager at Election Commission
  • Bangladesh
  • August 2007 to May 2008

1. Maintaining a Client Server Network
2. Manage 16 Teams where each Contain 1 Asst. Engineer and 16-20 operators.
3. Maintenance and Troubleshoot about 150-180 Laptops (Workstations).
4. Look After a Large Database System.
5. Estimate the resourses.
6.Salary Management of the operators.

Assistant Support Engineer at ICT Center, Chittagong University
  • Bangladesh
  • January 2006 to July 2007

1. Troubleshoot and maintenance of ICT client's systems.
2. Identify the server related problems.

Education

Higher diploma, Project Management
  • at University Of Cambridge
  • January 2013

projects Management

Bachelor's degree, Computer Science and Engineering
  • at Chittagong University
  • January 2008

CGPA 3.52 out of 4 Major Subjects: Computer networks, Database Management Systems, System Architecture, Algorithm and Data Structure, C/C++/ Java Programming, Software Engineering. University Second Grade Scholarship Army Development Organization Scholarship

Specialties & Skills

Microsoft Operating Systems
Computer Networking
IT Security
IT Technical Support
Bank Operations
c/c++/java/ VB/php
Windows platform
SQL Server/MySQL/Oracle
Computer Hardware/Software Installation Maintenanceand Troubleshooting
Cisco Networking/LAN Design and Implementation

Languages

Bengali
Expert
English
Expert
Arabic
Intermediate
German
Beginner

Memberships

Microsoft
  • Gold Certified Company member
  • July 2008
Bangladesh Association of Finance and Accounting
  • General Member
  • October 2009

Training and Certifications

Business Analyst (Certificate)
Date Attended:
February 2020
IT Security: Defense against the digital dark arts (Certificate)
Date Attended:
October 2018
System Administration and IT Infrastructure Services (Certificate)
Date Attended:
August 2018
Operating Systems and You: Becoming a Power User (Certificate)
Date Attended:
May 2018
Technical Support Fundamentals (Certificate)
Date Attended:
February 2018
The Bits and Bytes of Computer Networking (Certificate)
Date Attended:
March 2018
Google IT Support Professional Certificate (Certificate)
Date Attended:
October 2018
RHCE (Certificate)
Date Attended:
March 2007
Valid Until:
March 2007
IELTS(International English Language Testing System) (Certificate)
Date Attended:
April 2008
Valid Until:
July 2008
CCNA (Certificate)
Date Attended:
June 2007
Valid Until:
September 2007

Hobbies

  • Music Collections and Travelling