شمسه عبد الرحمن

Currently heading a team of 6 recruiters, recruiting for 17 colleges around UAE

Guide and manage the overall provision of Human Resources services, policies, and programs for aswaaq. The major areas include:

•recruiting and staffing;
•organizational departmental planning;
•performance management and improvement systems;
•organization development;
•employment and compliance to regulatory concerns regarding employees;
•employee onboarding, development, needs assessment, and training;
•policy development and documentation;
•employee relations;
•company employee and community communication;
•compensation and benefits administration;
•employee safety, welfare, wellness and health;
•employee services and counseling.

 Leverage online recruiting resources and in-house recruitment efforts to identify and hire the very best candidates
 Manage the presentation, selection, offer, negotiation, closing and administrative components of hiring
 Maintain accurate and well-ordered documentation on all candidates.
 Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation
 Develop a pool of qualified candidates in advance of need
 Work closely with hiring managers and department managers to coordinate planning activities regarding hiring, trends, needs and recruiting strategies
 Communicate with managers and employees regularly to establish rapport, gauge morale, and source new candidate leads
 Perform detailed reference checks and/or reference analysis on selected candidates
 Lead the creation of a recruiting and interviewing plan for each open position to efficiently and effectively fill vacancies
 Conduct interviews and competency based assessments to shortlist candidates for open positions
 Maintain all pertinent applicant and interview data in a human resources information system

•Create and develop the unit’s guiding principles and strategic direction through designing and updating of strategy development documents

•Design, develop and ensure execution of development programs based on organizational and employee needs

•Create and ensure implementation of On-the-job training plans for new joiners in all divisions of the bank

•Create and ensure implementation of Individual Development plans for employees in specific divisions of the bank

•Conduct consultation meetings with management and their subordinates, on a monthly basis, to analyze training needs and determine subsequent training and development priorities

- Identified customer needs and presented appropriate company product and service offerings

- Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business

- Succeeded in resolving escalated customer service issues by alleviating delicate situations with professionalism and sensitivity

- Provided On-the-Job training and coaching to new joiners within branches