Shankar Rampal

• Working as MD with Getus Solutions Pvt. Ltd. from July '13.

Job Responsibilities:
➢ To provide complete support to the Clients.
➢ To help new joiners to learn the process.
➢ To maintain the sales data.
➢ To give floor support for all kind of technical issues.
➢ To take second voice for sales calls
➢ To help new joiners to learn the process.
➢ To maintain the Technical data.
➢ To make action plans for the month.

• Worked as Account Management Associate with EPAY Systems from Jan '11 to Jul '11.

Job Responsibilities:
➢ To provide complete support to the Clients.
➢ To take care of all the debit cards project.
➢ To verify all the legal documents and sent to bank.
➢ To attend online meetings with the clients.
➢ To provide online trainings to the client.
➢ To check the payroll for the associated client.
➢ Handling a team for Pay Cards.

• Worked as a Solution Engineer with Quatrro BPO solutions (P) Ltd. from Dec '09 to Jan '11.

Job Responsibilities:
➢ To resolve any type of windows setup issues.
➢ To resolve any type of windows issue.
➢ To optimize the computer performance.
➢ To ensure that customer has good backups.
➢ To ensure and troubleshoot the restore points.
➢ To troubleshoot on infected systems and make sure the security is intact for future ( including manually ripping virus)
➢ To troubleshoot all types of networking issues including wireless networks.
➢ To provide complete technical support to American customers.
➢ To take care of the team in absence of Team Lead
➢ To keep the track of open cases & do technical reviews on them
➢ To provide action plan on the unresolved cases
➢ To provide technical assistance to team
➢ Acting SME for the team as identified by operations

• Worked as a Sr. Technical Support Engineer with IBM in Bell Canada from July '07 to till Sept '09.

Job Responsibilities:
➢ To assist customers for the Internet issues
➢ To troubleshoot all types of networking issues including wireless networks.
➢ To Clean infections from computer
➢ To upsell the subscription, modems/router & software
➢ To take care of the team in absence of Team Lead
➢ To keep the track of open cases & do technical reviews on them
➢ To provide action plan on the unresolved cases
➢ To provide technical assistance to team
➢ Acting SME for the team as identified by operations
➢ To provide trainings for the new technologies to the teams on floor