Corporate Strategy Specialist
Sharjah Asset Management Holding
Total years of experience :17 years, 7 Months
Sharjah Asset Management Holding (SAM)
Strategy & Excellence
Oct 2017 - Jun-2020
Strategy Specialist
Responsible for strategy formulation, development and implementation at SAM covering Corporate and seven business units
Developed and Launched Scorecard across SAM for all departments
Conduct deep dive studies on proposals submitted by business units
Facilitate the preparation of annual plans, measures and budgets by all departments, compile into the budgeting model/ scorecard.
Develop High-Level Financial Model for the Corporate Strategy
Responsible for the communication cascade for the business strategy, objectives, measures and targets, together with associated initiatives
Define departmental and individual KPI’s across SAM
Analyze customer & business analytics and submit recommendations
Provide advisory support to Business Units from all sectors covering retail, ecommerce, real estate, asset management, investments, new business ventures, f&b (food & beverages) & FM(facility management) section.
Contribute to progress reporting and updating the necessary stakeholders and conducting the associated analysis and interpretation of data
Contribute to the strategy consultation and advisory support provided to management teams and provide support in solving strategy problems across different departments in SAM
Development of Departmental Strategic Objectives and KPIs aligned to the business strategy
Support the review process for the business strategy and prepare briefings for key stakeholders as required
Provide training and consultancy to departments on Strategy Development and Implementation
Review / Update Strategy Policy & Procedure Documents
Support external Join Ventures/subsidiaries in corporate strategy and scorecard development
Responsible for automation of the end-to-end business tracking and reporting process using business objects.
Track measures and targets for each branch and business/ support unit.
Prepare regular business tracking reports and MIS for various business units.
Create database and infrastructure to store, report and automate MIS reports.
Monitor and report the income statement, balance sheet and KPIs for various business units.
Monitor product portfolio for each line of business/products.
Track and monitor all projects within retail and take/ discuss corrective action where necessary with the respective project managers.
Build and maintain effective communication with all teams and units to ensure free flow of information, ideas and feedback.
Facilitate the preparation of annual plans, measures and budgets by all departments, compile into the budgeting model/ scorecard.
Monitor the business and operational performance to assess the progress against plan.
Assist in product, customer and business analytics and online/ one-off MIS development.
Collect, analyze and communicate business intelligence and provide inputs on environment and competition for the planning process and strategy function.
Development of Balanced Scorecards for the organization based on KPIs.
Provide detailed MIS, sales and revenue performances, cross-sell and promotion-based analysis to retail units, product heads, branches and head of departments.
Provided in-depth retail financial analysis (P/L, income, product-based earnings) to senior management as part of the business decision making process.
Designed and tracked performance measures and strategic goals for retail & business banking team.
Designed commission structures (for Direct Sales Agents/ Telesales Agents, branch sales teams) and implemented automated processes to track payouts.
Responsible for portfolio analysis (primarily credit card) through detailed MI using SAS.
Responsible for implementation and on-going management of various Credit decision support systems.
Responsible for portfolio profitability, credit quality and bad debt targets.
Credit Card portfolio management and delinquency control through generation of various MIS and analysis of portfolio trends.
Providing monthly feedback to senior management on the overall performance of the Cards business.
Review credit card sourcing policy so as to improve quality of acquisition and to cease sourcing from value-destroying segments.
Provide B&D and delinquency projections for six-month periods.
Conduct meetings with Sales/Marketing/Collections & Operations so as to manage business growth and simultaneously control delinquency & B&D.
Developing ad-hoc MIS based on various business requirements.
Reviewing of StrategyWare (decision engine) rules in Credit Card application processing module to simplify application processing & enhance decision quality.
Monitor Retail Assets & Liability product portfolio through portfolio diagnostics.
Presenting the business with portfolio trend and inform the necessary steps to combat the same.
Responsible for all data warehousing(SAS) activities in CCR.
Preparation of daily reports to monitor productivity and efficiency of agents.
Preparation of weekly reports for team leaders to enable them to analyze performance of their respective teams.
Preparation of monthly reports for clients after collating data from various departments.
Submitting Monthly Headcount, attendance & attrition reports of all the employees in the department to HR.
Working on projections of various activities.
Responsible for creation of all the User IDs required for new team members.
Calculating monthly incentives for more than 1, 000 agents based on different parameters.
Designed and successfully implemented Routing system for transport team using Macros.
Designed Incentive Calculator in order to assist agents in calculating incentives on a daily basis and provide targets.
Assist the Call Centre Manager in preparation of daily MIS reports.
Projecting call numbers, manpower planning and infrastructure requirements for the Call Centre.
Assist supervisors in monitoring Call Centre Service Levels and measure individual TSR (Telephone Service Representative) productivity.
Preparation of duty rosters for the department based on incoming call volumes.
Prepare monthly TSR Ratings based on the performance individually.
Preparation of monthly reports providing details of number of calls handled, compliant trends and CCIS:CCAS ratio/issues.
Preparation of MIS of customer details by executing SQL queries.
Designed and managed KPI & SLAs of call centre executives
Bachelor Degree in Commerce