Bayt.com
Shaza Salih, Computer Sciences Teacher

Shaza Salih

Computer Sciences Teacher

ALNASR CULTURAL INSTITUSION

Location
United Arab Emirates - Umm Al Quwain
Education
Bachelor's degree, Management Information System
Experience
3 years, 11 months

Share My Profile

Block User


Work Experience

Total years of experience :3 years, 11 months

Computer Sciences Teacher at ALNASR CULTURAL INSTITUSION
  • United Arab Emirates - Umm Al Quwain
  • March 2013 to June 2013

- Taught lessons in computer systems like Microsoft Office, Information Technology and Internet.
- Taught the ICDL course and working on the pre-test of the ICDL exercises.

Helpdesk Operator at University Information Technology Services (UITS) department – United Arab Emirates University
  • United Arab Emirates - Al Ain
  • October 2011 to January 2012

- Responsible for receiving calls, inquiries and complains.
- Communicate with technology services users by handling all incoming cases, Online troubleshooting, Online help for minor problems by guiding customers to carry out a few steps, Register and assign the problems on helpdesk system to concerned teams, Email account administration, Provide forms for some required services, Support all of the teams in using Remedy System.

Peer tutor at UAEU - Student Development Department University - General Requirement Unit
  • United Arab Emirates - Al Ain
  • February 2008 to May 2009

Teach and help students in:
• Fundamentals of Information Technology I
• Fundamentals of Information Technology II
• Basic Mathematics I
• Basic Mathematics II

Education

Bachelor's degree, Management Information System
  • at UAEU
  • January 2012

Specialties & Skills

NetBeans
+Endorse 0
MySQL
+Endorse 0
Oracle HR
+Endorse 0
Microsoft Office
+Endorse 0
Remedy
+Endorse 0
Computer Skills
+Endorse 0

Languages

Arabic
Expert
English
Expert

Memberships

UAE University - MIS club
  • Member in MIS club
  • April 2009

Training and Certifications

Training course on Database Management using Oracle 10g (Certificate)
Date Attended:
March 2010
Valid Until:
May 2010
Excellence in customer service (Certificate)
Date Attended:
November 2010
Valid Until:
November 2010
Certificate on Neuro Linguistic Programming (Certificate)
Date Attended:
November 2011
Valid Until:
November 2011
active part of Career Development (Certificate)
Date Attended:
April 2011
Valid Until:
April 2011

Hobbies

  • Walking
  • Working on computer “programming, language, designing..etc”
  • Writing poetry