Assistant Manager NOC Back Office - OCS & VAS
Ufone (PTML / Etisalat) Pakistan
Total years of experience :19 years, 5 months
I am leading the technical NOC - OCS & VAS team (Back Office) in Ufone - PTML which is one of the largest GSM operators in Pakistan having more than 24 million subscribers; my job description is as follows:
- Development and improvement of NOC OCS & VAS Processes / Framework.
- Ensures all members are effective and fully utilized in order to provide high resource utilization
- IN & VAS Network Trouble Ticket Management (generation, update, tracking, closure)
- Managing Nationwide IN &VAS monitoring of Acision & Huawei systems.
- Involvement in development of NOC In-house OSS & ongoing special projects and successfully deployed IN & VAS monitoring and auto escalation system.
- Identification of IN & VAS performance KPI and deployment of auto KPI reports generation.
- Involved Quality Assurance related task from QA department like KPIs etc
- Initiated Kiazen & QIP to improve the IN & VAS monitoring and fault escalation.
- Maintained compliance of QA documents for internal and external audits.
- Formulated SOPs within the department and controlled through QA.
- Preparation of NOC RFP according to requirement of technical NOC, Evaluation of bids by vendors in response to RFP.
- Performed Security Audit for Core, IN and VAS network at Ufone.
- Performed Quality Audit for Core, IN and VAS network at Ufone.
- Fault detection & rectification on Minsat, VS, AIR, SDP, VXML-IVR, CRS and CCN.
- Raising CSRs and coordinating with Ericsson Support.
- Hands on experience in MINSAT, VXML IVR, SDP, CCN, AF, VS, CRS, EMM and AIR.
- Calculation of statistics of CCN, SDP & AIR.
- Working on SMA and RMA for configuration of SDP.
- Voucher creation, blocking activation, change of state and its reporting configurations via VS GUI.
- Analysis of traces on CS5.0 nodes (CAPV1, CAPV2, Diameter based traces, ISUP traces, Inap Traces, Snoop/Tcpdump traces).
- Performed ss7/Sigtran configuration of CCN, SDP & AIR.
- Heath checks and housekeeping of CS5.0 nodes.
- Batch provisioning & deletion from Minsat and working on minsat database.
- O&M of all the databases in CS nodes.
- Familiar with Solaris system administration, Linux and Solaris, shell scripting.
- Knowledge in TCP/IP, FTP, SSH, DNS, NTP, INAP, XML-RPC, CAPv1, CAPv2, SCAP & UCIP.
- Configuration of Dedicated accounts, community charging, refill segmentation and accumulator configurations on RMA GUI for defining existing features and new features.
- Perform backup and restore of all CS 5.0 nodes.
- CDR analysis on EMM and conversion of the CDRs to different formats on EMM(ascii, binary etc)
- Refill logic tree configurations via RMA GUI on AIR.
- Integration 3rd party solutions solutions to AIR over UCIP/XML RPC
Managed an HSPA+ network of 1Million subscribers, with several attractive prepaid packages, eVC, RBT and Enhanced messaging and data services. My routine tasks include following,
- OCS Performance monitoring, Subscriber report, UVC management
- KPI check, improvement and benchmarking.
- Change order plan implementation for any modification required in the system.
- Liaison with IT/Billing and Fraud Management to reconcile & avoid revenue leakage.
- Quality assurance and Process follow-up with external and internal teams.
- Coordination with Marketing team to technically evaluate and enhance rating plans
Huawei Intelligent Network Responsibilities & Expertise:
- Responsible for O&M of Service Data Point (SDP), Service Control Point (SCP), Service Management Point (SMP), VC, Universal Signaling Access Unit (USAU), IN Charging, SMAP, Operation & Maintenance (OAM), IN Network Monitoring (I2000), IN Report Server, GFEP, RBI & IN Services (PPS, VPN, FPH & VC ).
- Design solution for new services & promotions from Commercial
- Huawei Prepaid IN implementation: Bonus and Loyalty promotion, Multiple accounts, Accumulated consumption promotion,
- Manage a team of specialists and engineers to do O& M, design and upgrade IN, Messaging and VAS infrastructure.
- Optimization of SCP’s capacities, traffic load balancing, and Subscriber management
- Voucher / Scratch Cards Management through CMP ( Card Management point)
- SS7 link monitor & administration. Database administration. Network Performance analysis.
- Network management, Charging Matrix, License & Operator group management
- Worked on the HP based SCP/SMP and also on the Sun Machine for the maintenance.
- Have experience of analyzing logs & Call traces and Various signaling messages (CAMEL, INAP, MAP, ISUP, SMPP+, EMPP, SS7, Sigtran etc ) analysis for problem solving.
- Installation of Informix, SCP, SDP, SMP, SCE, SMAP, PPS Service, VC Service, VPN Service & RBT Service on the SUN/IBM/HP Platforms.
- Prepare budget forecast for CAPEX and OPEX requirements
Multi-Vendor Value Added Services (VAS) Responsibilities & Expertise:
InfoX SMSC, MMSC, Info WISG, CRBT - Huawei
- Swap of Alcatel SMSC and deployment of Huawei SMSC as Project Manager.
- Deployment, integration and operation of Huawei MMSC in Roshan network.
- Deployment & implementation of CRBT project and it’s integration with network elements.
- Design and integration of 3rd Parties & various Service Providers with SMSC over SMPP3.4
- Configuring MMSC interfaces (MM1..MM8) with other HUAWEI equipment.
- Database administration and SS7 link monitor & administration.
- Design acceptance testing scenarios and conduct testing.
- Analyzed traces and troubleshooting operational issues.
- Optimization of P2P, A2P & P2A messages
VMS, MCN, Voice SMS, Collect Call, CMS, SMS GW, Bulk PUSH (Tecnotree)
- Implementation of NGM system and it’s integration with network elements.
- Responsible for managing and daily O&M of VMS, ICSM (MCN) and Voice SMS services.
- Troubleshooting operational issues and raising the critical issues to vendor.
- SMS Chat, SMS 2 Email, Voting Application, Ring Tones, MMS Album, Wall papers.
- Bulk SMS solution and Messaging GW Services
- Implementation and deployment of Collect Call service
E TopUp (More Magic), Mobile Money Platform (M-Paisa) & SMS BOX / MKS (Alcatel)
- Responsible for daily O&M of E-Top Up (More Magic) servers, M Paisa and MKS application.
- Integration of ETopUp & M Paisa with SMSC and IN and coordinate to develop the interface.
- Troubleshooting operational issues and raising the critical issues to vendor.
- Responsible for providing level 2 technical support to Mobilink operator
- Have working experience on “K1297 & K15 Protocol Analyzer” and ACTERNA
- Implementation of new software patches to introduce new features
- Site Survey & Layout Design and Hardware Installation Supervision.
- Platform Installation (IBM UNIX/HP UNIX / Sun Solaris).
- Service Installation and Service Up gradation.
- Hardware & Software Commissioning of USAU & URP.
- Operation & Maintenance on PTCL FIN Projects.
MS – Engineering Management (Specialization in Engineering Project & Quality Management)
BE – Electrical Engineering (Specialization in Telecommunication )