Business Development Executive
Lamia Trading LLC
Total years of experience :19 years, 3 months
***Took up a temporary position to develop new business in Ajman UAE***
• Responsibilities include adding new clients/business and Account Management of newly acquired business.
• Conduct regular industry research involving market research, mapping of potential clients search, collating prospects information, company profiling, database on contact information and maintaining daily and weekly reports of the
• Interacting with middle and top management and position service offering accordingly.
• Manage and grow existing accounts including in coordination with client and delivery team in transitioning of work
• Added several new clients including within UK and Europe.
• Recruits, interviews, tests and selects employees to fill vacant positions
• Plans and conducts new employee orientation to foster positive attitude towards company goals
• Administers salary administration program, performance review program, and benefit program
• Conducts wage surveys within labour market and check employees documents
• Trains management in interviewing, hiring, terminations, promotions, performance review, safety, and sexual harassment
• Prepares employee separation notices and related documentation, and conducts exit interviews to determine reasons behind separation
• Guided hundreds of customers (public) with accurate information on services, routes, train times and games.
• Acted as a focal point for all customer complaints and comments by complying DoT procedures.
• Complied with all safety requirements, ensuring personal safety and logging reports on hourly basis.
• Manned mammoth gate line, Inspecting tickets, resetting and fixing gates when required.
• Handled and resolved difficult situation and complaints at front desk and reporting to CEM
• Carefully monitored the passenger flow and behavior through gate line along with BTP officers on duty.
• Performed security checks on gate line lounge and platform area every 30 minutes and logged reports.
• Independently responsible for daily management of ezcollege CMS and a company website.
• Supervised marketing channels (affiliate, SEO, PPC, email, social), identifying deficient KPIs through ongoing data analysis.
• Optimized on-site merchandising through analysis of user behavior flow & conversion rates.
• Collaborated with experienced buying team to maximize sales-weighted availability index through replenishment of key, region-specific products.
• Took charge of company blog activity, social media marketing, comment marketing & SEO with objective of raising product awareness & generating leads.
• Produced website performance reports detailing new/returning visitors & other key KPIs.
• Helped to redesign the company website, applying data insights whilst gaining elementary knowledge of HTML & CSS.
• Extensive travelling which involve managing retail sales to SME’s and wholesalers \[B2B\] in East Midlands and South London region.
• Manage team of sales and promotional staff targeting Vectone offers to the end users in South London.
• Task involves recruiting qualified individuals and training the recruiters regarding product knowledge, Selling techniques, competitors knowledge and market know-how.
• Focused efforts on team’s target achievement on timely basis.
• Develop a sales strategy to achieve organizational sales goals and revenues & set individual sales targets with sales team.
• Delegate responsibility for customer accounts to sales personnel and co-ordinate sales action plans for individual salespeople.
• Oversee the activities and performance of the sales team and ensure sales team have the necessary resources to perform properly.
• Monitor the achievement of sales objectives by the sales team and Liaise with other company functions to ensure achievement of sales objectives.
• Evaluate performance of sales staff and provide feedback, support and coaching to the sales team.
• Assist with the development of sales presentations and proposals.
• Investigate lost sales and customer accounts and track, collate and interpret sales figures.
• Forecast annual, quarterly and monthly sales revenue. And develop pricing schedules and rates.
• Formulate sales policies and procedures.
• Help prepare budgets and control expenses and monitor budgets.
Department - Cash Advance \[Outbound United States funding process\]
• Made dedicated effort to generate leads and maintain the prospective merchant records.
• Provide strategic inputs to management through prospective customers with their approved documents for funds.
• Qualify customers to get approved for the funds as per the company criteria.
• Comprise rates and cost of funds with other local banks and funding companies to customers.
• Research required information using available resources
• Provide customers with product and service information
• Enter and update existing customer information
• Identify and escalate priority issues and route calls to appropriate resource and follow up customer calls where necessary.
• Document all call information according to standard operating procedures and complete call logs.
• Prepares mails, reports and other clerical functions • Conducts audits of payroll, benefits and other HR programs • Organize interviews for short listed applicants, including arranging the interview date, rooms and interview program • Responds to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines
• Design strategies to develop the business.
• Analyse business performance against budget and goals
• Develop and implements successful business plans and strategies
• Identify new market opportunities and develop plans for effective implementation
• Supply all range of computer hardware to business clients.
• Assembling and troubleshooting the desktop computers.
• Installation and Configuration of Win2k, 2k3, XP and Vista.
• Completes monthly, quarterly or annual business forecasts and reports.
