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Sheraz Iqbal, Project/ Operations/ team Manager - GoExcellent

Sheraz Iqbal

Project/ Operations/ team Manager - GoExcellent

Apple

Location
Denmark
Education
High school or equivalent, Finance (Sales and service)
Experience
9 years, 4 months

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Work Experience

Total years of experience :9 years, 4 months

Project/ Operations/ team Manager - GoExcellent at Apple
  • India
  • April 2013 to May 2014

2013 Apr. - Present Project/ Operations/ team Manager - GoExcellent
• Responsibility within operation
o Implementing and managing the assignment (Apple)
o Achieving financial targets
o KPI & SLA
o Weekly & monthly business review with client
o Recruiting new employees
o Business "know how"
o Performance optimization by using Six Sigma tools
o Team Building
o Change management
o Production
o Personnel
o Coaching on individual / team level
o Reporting / Analyzes

Manager at TeliaSonera
  • Denmark
  • February 2011 to March 2013

Feb 2011. - Mar2013 Manager - TeliaSonera
• Responsibility within operation
o BTB
o People management
o Sales
o Kpi & SL acheivement
o Scheduling

Founder & Partner at Guidance
  • Denmark
  • June 2009 to December 2011

Jun 2009. - Dec 2011: Founder & Partner - Guidance
• Founder and director of Guidance
o Building client pipeline
o Financial targets
o Headhunting - Recruitment & Consultancy
o Human Ressources

Manager at GoExcellent
  • Denmark
  • January 2009 to February 2011

Jan 2009 - Feb 2011: Manager - GoExcellent
• Responsibility within operation
o Implementation of new clients (BTC)
o Financial targets
o Team building
o Production
o Personnel
o Coaching
o Reporting

Manager at Aditro / Tradimus / Telia / GoExcellent
  • Denmark
  • December 2005 to January 2009

Dec 2005 - Jan 2009: Manager - Aditro / Tradimus

• Responsibility within operation
o Implementation of new clients (BTC)
o Team building
o Production
o Personnel
o Coaching
o Reporting

Project manager (Nordic) at Koolprint.com
  • Türkiye
  • December 2003 to September 2004

Dec 2003 - Sep 2004: Project manager (Nordic) - Koolprint.com (Turkey - Istanbul)

• Responsible for Nordic clients
o Direct sales
o Client relationship
o Quality assurance
o Financial targets

Education

High school or equivalent, Finance (Sales and service)
  • at Handelsgymnasium / College
  • January 2002

2000 - 2002 Handelsgymnasium / College (Gullfossgade)

Specialties & Skills

Operations Management
+Endorse 1
Project Management
+Endorse 1
Team Management
+Endorse 1
Quality Assurance
+Endorse 1
Six Sigma
+Endorse 1
CHANGE MANAGEMENT
+Endorse 1
CLIENTS
+Endorse 1
COACHING
+Endorse 1
OPERATIONS
+Endorse 1
OPTIMIZATION
+Endorse 1
PIPELINE
+Endorse 1
RECRUITMENT
+Endorse 1
SALES
+Endorse 1
SCHEDULING
+Endorse 1
TEAM BUILDING
+Endorse 1

Languages

Hindi
Intermediate
Urdu
Expert
Danish
Expert
English
Expert
Norwegian
Beginner
Swedish
Beginner

Training and Certifications

Hiring process (Training)
Training Institute:
2B1 group
Duration:
37 hours
Six Sigma (Yellow belt) (Certificate)
Date Attended:
November 2009
Valid Until:
January 9999
Leading and co-operation (Certificate)
Date Attended:
July 2009
Valid Until:
January 9999
Motivational leadership (Training)
Training Institute:
Tack International
Duration:
37 hours
First aid (Life saving course) (Certificate)
Date Attended:
March 2008
Valid Until:
January 9999
Sales and service (Certificate)
Date Attended:
February 2008
Valid Until:
January 9999
Communication as leading tools (Certificate)
Date Attended:
September 2009
Valid Until:
January 9999
Callcentre business Education (1 year course) (Certificate)
Date Attended:
January 2009
Valid Until:
January 9999
Challenging conversations (Certificate)
Date Attended:
October 2006
Valid Until:
January 9999
DISC profile (Training)
Training Institute:
Tack international
Duration:
111 hours
Tough meetings (Training)
Training Institute:
2B1 Group
Duration:
37 hours
Leading tools for competence development (Certificate)
Date Attended:
November 2010
Valid Until:
January 9999
LEAN tools (Certificate)
Date Attended:
April 2010
Valid Until:
January 9999
Result oriented coaching (Training)
Training Institute:
Business Result
Duration:
74 hours
Callcentre coaching tools (Training)
Training Institute:
Revolution
Date Attended:
March 2010
Duration:
8 hours
High Performance Management Techniques (Certificate)
Date Attended:
September 2009
Valid Until:
January 9999
Market analyses (Training)
Training Institute:
2B1 Group
Duration:
37 hours
Personal development for work and education (Certificate)
Date Attended:
August 2009
Valid Until:
January 9999
Personal development (Certificate)
Date Attended:
September 2008
Valid Until:
January 9999
Six Sigma (Green belt) (Certificate)
Date Attended:
March 2012
Valid Until:
January 9999

Hobbies

  • Body Building
  • Squash
    4th place in European champianship
  • Swimming
  • Snooker
  • Piano