sheren sultan, call center agent

sheren sultan

call center agent

Alghanim

Location
Kuwait - Hawali
Education
Bachelor's degree, accounting
Experience
14 years, 2 months

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Work Experience

Total years of experience :14 years, 2 months

call center agent at Alghanim
  • Kuwait - Al Kuwait
  • My current job since November 2015

# support and provide superior service via phones, emails, chat and faxes as a receiver and caller
# use questioning and listening skills that support effective telephone communication
# use an effective approach to handle special telephone tasks like call transfer, taking messages, call backs, holds, interruptions, and unintentional disconnects
# understand the impact of attitude in handling calls professionally
# effectively deal with job stress, angry callers, angry callers, and upset customers
# minimizing customer's and escalated complaints through providing professional service & first level technical support for electronics service center
# ensure proper escalation to any unresolved complaints
# apply the elements of building positive rapport with different types of customers over the phone
# apply the proper telephone etiquette to satisfy various customer situations
# apply appreciate actions to effectively control a telephone call
# display ownership to additional tasks as demanded by superiors and meet commitment to customers

Customer service manager at Saver's
  • United States
  • December 2013 to September 2015

Put weekly target and daily plans for sales and service quality

personal banker at us bank
  • United States
  • February 2012 to July 2013

1) performing intermediate duties and support related to branch operational activities and financial service.
2) opening, maintaining and closing of all account types.
3) assisting customers in their selections of various accounts and financial services.
4) processes all new account transactions and cross-selling the bank’s products and services

teacher at Minneapolis community school
  • United States
  • August 2009 to June 2012

preparing children's in a preschool ( teaching English / math... etc, )

customer service at macy's inc
  • United States
  • August 2009 to February 2012

i have been working as customer service representative (answering calls and helping customers with thier needs and concerns) taking care of front counter area

Education

Bachelor's degree, accounting
  • at faculty of commerece
  • July 2009

i have abacholar degree of accounting english section

Specialties & Skills

Computer Vision
english
customer service
Soft Skills
Communicator
accounting excel
soft skills
Communication skills

Languages

English
Expert
Arabic
Expert

Training and Certifications

Excel diploma (Training)
Training Institute:
Advanced accounting academy
Date Attended:
June 2009
Accounting diploma in preparing budget for company (Training)
Training Institute:
Advanced accounting academy
Date Attended:
August 2009
Icdl (Training)
Training Institute:
Sesco
Date Attended:
June 2008
Intermediate business English / soft skills (Training)
Training Institute:
New horizon
Date Attended:
August 2008

Hobbies

  • Traveling , reading , browsing , fishing