GCC Export Manager MCV
Manufacturing Commercial
Total years of experience :9 years, 8 Months
January 2010-Present: GCC Export Manager MCV- Manufacturing Commercial
Vehicles, General Agent for Daimler AG - Commercial Vehicles, Egypt
- Grow and manage the pipeline in the Middle East to meet or exceed budget
- Utilize applicable sales tools effectively to plan, communicate and document
- Develops a business plan and sales strategy for the market that ensures attainment of regional and company sales goals and profitability
- Take strategic leadership role in proposing development of new products and service
offerings
- Oversees the sales budget, forecasts, and company's objectives
- Works with channel manager and solutions managers to develop customer-specific
product and service proposals, pricing and/or promotional offerings
- Assists in the development and implementation of marketing plans as needed.
- Develop of business solutions and proposals according to customer requirements
- Communicate events within the Middle East that can or will impact double
sales or sales strategies
- Work with customers to analyze "sold" products, solutions, and developing customer
needs to drive repeat/organic business
- Convert analysis into new sales "learnings" into strategies and sales initiatives
- Set strategic sales direction for utility accounts & verticals and double partners as required
- Coordinate proposals and proposal strategies across the innovative enterprises
- Provide accurate forecasting
- Manage process steps of the pipeline with a focus on next steps, action items and milestone dates
- Build partnering relationships with prospect and customer decision-makers
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October 2008- December 2010: GCC Export Supervisor MCV, Export Department
- In charge of MCV new representative office located inJebel Ali Free Zone,
Dubai, responsible for the GCC region (UAE - Kuwait - Bahrain - Oman & Qatar)
- Evaluate sales leads and develop prospects customers.
- Maintaining supreme relation with the customers.
- Developing & advance relations with the dealers (Mercedes-Benz Dealers) & Daimler M.E. Office.
- Exploring new market opportunities
- Gathering market data
- Monitor & report competitors' activities
- Handling customer complains and coordination with after sales service and spare parts to ensure maximum possible level of customer satisfaction
- Initiating contacts, making offers & preparing for participating in tenders
- Follow up and finalizing deals according to market givens
- Placing orders through SAP system and following up the production
- Following up the delivery and shipping process
- Solving customer problems, dealing with risk management and emergencies,
enforcement of department policies
- Manage ongoing sales process, develop relationships, respond to and anticipate
customer needs
- Raise sales exposure to potential customers
January 2007- September 2008: Senior Export Specialist MCV, Export Department
- Managing all export activities in the Gulf region: (UAE., Qatar, Bahrain, Oman and Kuwait)
- Communicate with the Mercedes-Benz Regional offices and Local Dealers in the territory aiming to maintain profitable business for all parties
- Initialized all marketing activities in the region including: market surveying,
competitor analysis and price positioning
- Prepare annual forecasts for each of the assigned countries
- Enhance the customer relationships to ensure renewal and increased
business
- Prepare full market analysis for new and old accounts in the territory
assigned
- Supervise Sales and After Sales network to ensure maximum customer
satisfaction
- Carry out exploratory visits with potential overseas customers to discuss
possible future terms of business
- Managed all the logistics regarding the Sales process including: contracting,
production, finance, shipping and delivery
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- Assigned to factory visits for bus manufacture preface
- Attending bus technical trainings
- Assisting the territory manager in handling the business of the assigned area
- Conduct field visits to initiate an introduction relation with Mercedes-Benz dealers
- Initialize all documents for the sales operation and follow up production and organize delivery
- Study customer requirements and supervise the product offering and prices
- Handling all tender activates for the area
- Conducting customer visits hunting for business opportunities
- Preparing call reports and lost deals reports
Cairo University November 2003: Bachelor of Accounting; Faculty of Commerce, Cairo University
High School June 1997: Manor House School, Diploma.