sherine shalaby

DOCUMENTATION & CUSTOMER SERVICE SUPERVISOR at PIL

• Egypt
• My current job since May 2001

I AM RESPOSIBLE FOR THE OUTBOUND & INBOUND
CRRESPONDENCE, CARGO TRACKING, COMUNICATION WITH CLIENTS, BILLS ISSUING, WAREHOUSE, CUSTOMS PROBLEMS
- Establisheing the procedures of data transferring & adding the required data and statistics
- Responding all customers’ requirements for amending any
- Shipping data as will as the final destination of the shipments in
- Any of the Egyption ports that we serve
- Help other collegues on sales Dep for collecting information
- Of VIP clients
- Cargo booking for Export & Re-export shipments
- Applying all cargo related invoices on the system
- For Import & Export shipments
- Analysing & contacts client of overdue shipments
- E-mailing & corresponding with our global branches
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Setup and import Tariff (Line/Free out)
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- Increasing the number of customer using containerized shipment to my company in Egypt by activate
Sales setup and focus on the small missing details and irregular customers